SEW is the # 1 Energy and Water Cloud Platform, providing cloud-based Software-as-a-Service (SaaS) solutions for Digital Customer Engagement, Field Workforce Engagement, and Smart AI / Machine Learning to the Energy and Utility sector. We help utilities improve their customer service, operational efficiency, and maximize return on investments through the SEW platform applications leveraging the mobile, AI, Machine Learning and Cloud technologies.
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The Director of Customer Success is tasked with leading and driving organizational growth through adoption, engagement, and strategic account management. They are responsible for managing and motivating a team, planning and executing scalable strategies and creating and adhering to departmental KPIs. They will help our clients be more successful through training, product information communication and relationship-building. The result will be happy customers, rapid adoption, reduced churn and increased customer retention.
*Smart Energy Water is proud to be an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees