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Smart Energy Water Positioned as a Leader in Latest IDC MarketScape Report on Worldwide Digital Customer Engagement Solutions for Utilities

July 27, 2021

A new IDC MarketScape report from International Data Corporation (IDC) has recognized Smart Energy Water as a “Leader” in digital customer engagement solutions for utilities worldwide. The IDC MarketScape: Worldwide Digital Customer Engagement Solutions for Utilities 2021 Vendor Assessment (IDC # US46149620, June 2021), positioned Smart Energy Water as one of only three companies in the “Leaders” Category.

Headquartered in Irvine, California, SEW is a Digital Customer and Workforce Experience Solutions Provider for Energy and Utility companies. Founded in 2012, SEW delivers its customer engagement/experience (CX) platform to electricity, water, and gas companies, as well as cities around the world. Over the past decade, SEW has grown to over 1,050+ employees, with around 300+ dedicated to customer engagement

IDC MarketScape assesses evaluates providers of digital customer engagement software to utilities worldwide. It analyzes vendors' capabilities, strategies, and comparative success in the marketplace. It looks at how their products and services will evolve, providing metrics and context to utilities evaluating potential technology partners in this solution area. It aims to aid utilities and energy retailers decide on their current or future customer engagement implementations and assists vendors in deepening their understanding of the competitive landscape. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and highlights the most influential factors for success in this market, both in the short and long term.

‘SEW is on a mission to connect billions of people with their energy and water providers, with robust and future-ready digital platforms. This recognition is testament to the work we are doing with 350+Utilties across the globe and powering them with end-to-end CX platforms. We are glad and honored to receive, this recognition, as we continue to build the best customer experiences and accelerate digital transformation by increasing speed, agility, and time to market’ said Deepak Garg, CEO and Founder, Smart Energy Water.

"With the aim of becoming trusted energy advisors, energy retailers around the world are actively seeking to engage their customers by providing personalized, meaningful, and valuable experiences. For such a niche market, a rather large group of solution providers are playing the field of digital customer engagement, each carving out its space with unique combinations of functionalities and market plays," said Gaia Gallotti, Associate Research Director, IDC Energy Insights" Utilities will need to dig deep in understanding their customers' major pain points and what is most important to them to prioritize their digital customer engagement investments, as there is a wide breadth of functionalities for descriptive, diagnostic, predictive, prescriptive, and ecosystem engagement."

About IDC MarketScape

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

About Smart Energy Water

Smart Energy Water, with its innovative and industry-leading cloud platforms, delivers the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT Analytics to the global energy, water, and gas providers. At SEW, the vision is to Engage, Empower, and Educate billions of people to save energy and water. We partner with businesses to deliver platforms that are easy-to-use, integrate seamlessly, and help build a strong technology foundation that allows them to become future-ready.

For more details visit: www.SEW.ai

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