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Energy Industry Innovation Award

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The 360° Utility Experience is Here

Customer. Workforce. Business. Grid.
One Connected Future - Powered by Vertical AI
April 14 -16, 2026

#Booth 511

Register For The Personalized SEW.AI Connected Platform Demo

At IUCX 2026, SEW.AI Will Showcase How Utilities Can Operate As One Connected Customer + Workforce + Grid 360 Ecosystem.

Today, customer experience is no longer a differentiator for utilities. It is a necessity. Customers expect fast, digital, and transparent service across every interaction, while utilities must serve millions of customers with limited resources and increasing complexity. The only way forward is scalable, intelligent self-service.

SEW.AI’s Vertical AI customer experience platformplatforms, built in partnership with 470+ utilities globally, enables energy and utilities to deliver digital-first, self-service customer experiences for every customer persona including residential, commercial, enterprise, agencies, landlords, and builders. From energy efficiency insights and outage communications to payments, eMobility, 24*7 active SmartAI agent, service requests, and ongoing account management, and so much more, SEW.AI helps utilities shift from reactive support to proactive, always-on engagement.

At Booth #511, attendees will see how SEW.AI transforms real-time utility conditions into intuitive customer journeys across native mobile app and webchannels. By connecting live data with AI-driven CX orchestration, utilities can reduce call volumes, resolve issues faster, and deliver consistent, trusted experiences to every customer, at every moment of service.

Built natively for utility customer journeys, SEW.AI empowers customers to help themselves while enabling service teams to focus on what matters most, delivering clarity, confidence, and care at scale.

Visit SEW.AI at Booth #511

experience how a 360° connected Vertical AI Utility is built - from vision to real-world execution
Network and Learn

Connect with utility leaders and practitioners who are applying AI to improve customer experience, service delivery, and operational performance at scale.

Experience Real Case Studies

Experience live platform demonstrations and real-world case studies from utilities using SEW.AI to elevate customer experience, improve outage response, streamline payments and services, and drive measurable operational efficiency.

Engage with Experts

Have focused conversations with experts on how Vertical AI is being applied today to support energy efficiency programs, modern service operations, and intelligent, customer-first utility experiences.

See What’s Working In Practice

Hear directly from utility leaders who are using SEW.AI to turn data into timely decisions, strengthen day-to-day operations, and deliver more consistent, trusted customer interactions.

Meet the Game Changers of Energy and Utilities

Join our sessions and hear directly from the innovators transforming energy and 
water into smarter, faster, and more connected experiences with Vertical AI.
 
 

Panel Session

April 15, 2026

  • 2:00 PM-3:00 PM ET
  • Room No. 121 l DE3

Powering Personalized Digital Journeys for Every Customer Segment

Adam Slayton

Director, Customer Experience Dominion Energy 

Harish Raju

Chief Product & Solution Officer, SEW

Danielle Harris

Supervisor, Customer Experience Dominion Energy

 
 

sponsor solution

April 15, 2026

  • 9:30 AM-10:30 AM ET
  • Room No. 115 l SS1.3

SEW- AI-Native Platform for Utility Customers, Field Workforce, and Grid Intelligence

Harish Raju

Chief Product & Solution Officer, SEW

See SEW.AI Cosmos in Action at IUCX 2026 SEW.AI

Trusted by

450+

Providers

Connecting

1.4 Billion+

People

Powering

47+

Countries

Know More About SEW.AI Cosmos 

The First Unified Vertical AI Ecosystem for Energy & Utilities

  • Vertical AI Core Purpose-built for Energy and Utilities
  • 360° Platform Architecture across Customer 360 + Workforce 360 + Business 360 + Asset 360
  • Multi-Channel AI Experience Delivery across Web, Mobile, Bots, IVR, Text
  • Composable Utilities Modules for Plug-and-Play and Scale
  • Agentic AI for Every Role from Customers, Call Center Agents to Field Workforce
  • Global Innovation Engine for Shared Learning and Rapid Implementation
  • Built-In Trust Framework for Scaling Innovation Safely and Responsibly

Connected Vertical AI Platform Suite

A Connected Universe of Intelligence, Innovation, and Impact
Evolving Customer Experience with COSMOSTM

With SEW.AI COSMOSTM, SmartCXTM moves beyond traditional digital self-service. Built on Vertical AI, it transforms fragmented interactions into a connected, intelligent customer experience across web, mobile, IVR, smartwatch, and AI Agent. Serving residential users, commercial enterprises, landlords, property managers, and agencies, SmartCXTM now delivers smarter insights, deeper personalization, and faster resolutions - all within one connected, secure, and scalable platform.

Value Delivered with SEW.AI COSMOSTM
Connected Experience across Multiple Personas

End-to-end integrated experiences that guides residential, commercial, landlords, property managers, and agencies users

Insight-Driven Engagement

Turn customer feedback 
and behavior into actionable intelligence that drives customer satisfaction and adoption

Efficiency & Empowerment

Enable customers to save energy and water with AI-driven usage analytics and recommendations

 
Omnichannel, Proactive Communication

Personalized, targeted outreach that strengthens engagement and drives adoption across multiple channels

Secure, Trusted Platform

Advanced identity management and security features that ensures safety and confidence in every interaction

Inclusive & Accessible Experience

Ensure every customer, across segments, languages, abilities, and digital comfort levels, can engage effortlessly, building trust and expanding digital adoption

 
Reinventing Energy and Utility Payments with COSMOSTM

With COSMOSTM, SmartPXTM transforms utility payments from a transaction into a trusted, intelligent experience. Built on Vertical AI, SmartPXTM unifies payments, and customer engagement into one secure digital flow, turning every payment interaction into a moment of connection, confidence, and convenience. The platform simplifies how customers pay, how utilities manage, and how systems reconcile, delivering speed, transparency, and flexibility across every channel and customer type.

Value Delivered with SEW.AI COSMOSTM
Frictionless, End-to-End Payment Journeys

Eliminate redirects, third-party hops, and complex logins with 
a native, unified payment experience across web, 
mobile, IVR, and AI agent

Adaptive, Inclusive Payment Design

Serve every customer - residential, commercial, landlords, property managers, builders, or agency - with multilingual, accessible, and multi-device payment experiences

Secure, Compliant, and Trusted

Ensure PCI compliance, fraud protection, and AI-powered authentication to safeguard 
every transaction end-to-end

 
Agentic Payment Automation

Leverage intelligent alerts and autonomous reminders that help customers stay informed, engaged, and current on their accounts

Personalized Payment Intelligence

Use AI-driven insights to anticipate payment patterns, offer flexible plans, and drive higher on-time payment rates

Connected Revenue Operations

Bridge the gap between CX and payments, integrating billing, reconciliation, and reporting 
for real-time accuracy and operational control

Know More About SEW.AI Customer Experience Platform 
 
Transforming Field Operations with COSMOSTM

With SEW.AI COSMOSTM, SmartWXTM takes the next evolution in utility field operations. Powered by Vertical AI, it connects workforce, assets, and data into a single intelligent platform, turning traditional field service into a proactive, predictive, and fully integrated operation. SmartWXTM enables utilities to optimize resources, anticipate issues before they arise, and deliver faster, safer, and more reliable service, creating impact across workforce efficiency, grid asset resilience, and customer satisfaction.

Value Delivered with SEW.AI COSMOSTM
Enhanced Field Operational Agility

Intelligent scheduling and dispatch adapt instantly to workload, weather, and field conditions, keeping operations seamless

Proactive Field Guidance

Vertical Agentic AI-driven insights guide crews in real time, reducing errors and accelerating task completion

Complete Situational Awareness

Smart Maps and advanced GIS integration provide a unified view of assets, work orders, and field activity

 
Optimized Resource Utilization

Dynamic crew and role management ensures every team member is deployed for maximum efficiency

Reliable, Resilient Service

Coordinated, data-driven field operations ensure minimized disruptions and improved service efficiency

Safety-First, Empowered Workforce

Proactive AI-driven safety intelligence and real-time risk alerts protect crews, prevent incidents, and strengthen productivity in field operations

Know More About SEW.AI Workforce Experience Platform 
 
Elevating Operational Intelligence with COSMOSTM

With SEW.AI COSMOSTM, SmartBXTM moves beyond siloed operations. Powered by Vertical AI, it connects customers, contact centers, field teams, and assets into one cohesive platform. This integrated platform approach transforms data into actionable intelligence, accelerates decision-making, and enables utilities to deliver seamless service and operational efficiency - across the utility value chain.

Value Delivered with SEW.AI COSMOSTM
Operational Command Center

Connects customer, contact center, field, and asset data into a single platform, breaking silos and enabling end-to-end operational visibility.

Data-Driven Enterprise Agility

Turn data into foresight, enabling utilities to anticipate challenges, respond instantly, and drive enterprise-wide operational efficiency

Autonomous Operational Orchestration

Agentic Vertical AI automates complex operational tasks across systems, ensuring seamless execution, and reduced operational friction

 
Predictive Resilient Operations

Transform reactive workflows into proactive operations, minimizing disruptions, safeguarding reliability and trust across the ecosystem

Enterprise Transformation

Unify operations and experience management, driving measurable improvements in efficiency, service quality, and long-term business growth

Continuous Intelligence & Learning

Vertical AI continuously learns from every interaction, process, and outcome, driving smarter decisions, compounding enterprise value over time

Know More About SEW.AI Business Experience Platform 

Meet SEW.AI Experts at IUCX 2026

  • CX, WX, eMobility, and IX Platforms:  Discover how SEW.AI’s industry-leading, AI-powered platforms are transforming customer, workforce, and operational experiences for utilities worldwide.
  • Global Impact: Trusted by over 2 billion people across the globe, SEW.AI is the leading Digital Customer Experience platform in the energy and utilities sector.
  • Tailored Platforms for Energy & Utilities: Our Platforms are specifically built for electric, water, and gas providers, as well as Smart Cities, communities, municipalities, and governments, addressing every unique need of the energy and utility ecosystem.
  • Connecting Every Touchpoint: Learn how SEW.AI’s platforms seamlessly connect the entire energy value chain—from customers and service agents to business operations, field workers, grid assets, and beyond.
Meet Us At IUCX 2026 
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