Global Energy & Water
Impacting Billions of People in 45+ Countries and Growing

Vertical - Specific & Connected

Customer (CX) and Workforce (WX) Experience

Industry Cloud Platforms

  • Energy Transformation
  • Water Conservation
  • Energy Efficiency
  • eMobility
  • Net Zero
  • ESG

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1.2 B+


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Utility Providers

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Team Members

2.0 T+


Energy Transformation
at its Finest

Powered By AI/ML

With our leading AI platforms and collaborative mindset, we are dedicated to building a resilient and sustainable energy ecosystem. Leveraging advanced technologies such as AI, ML, and IoT, we enable end-to-end energy transformation.

Our focus is on empowering energy customers, adopting modern technologies like AI, optimizing field service management, and strengthening grid resiliency. As the energy landscape evolves with smarter grids, emobility, and renewables adoption grows, we drive the transition towards an intelligent energy future.

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Smart Grid 2.0

Unlocking the Power of Intelligent Energy Management

Revolutionize the energy industry with Smart Grid 2.0 and grid modernization. By building platforms and integrating AMI, DERs, eMobility, VPPs, grid automation, DR, and customer& workforce platforms, we enhance efficiency, reliability, and sustainability.

Energy Efficiency

AI Platforms for Optimized Energy Consumption

Our comprehensive solutions cater to residential, commercial, builders, and all customer segments. Identify energy-saving opportunities, engage customers intelligently through analytics, offer rebates, programs, and provide insights on disaggregation and ways to reduce waste using advanced technology, and much more.


Driving the Electric Vehicle Revolution with Connected Platforms

Seamlessly integrate electric vehicles into the grid through EV charging infrastructure. Optimize charging efficiency and ensure robust grid planning advanced AI-led Platforms
platforms. Drive an intelligent customer and charging experience that empowers eMobility and a sustainable transportation future

Pioneering the Path to Net Zero with AI

Transforming Energy and Water for a Sustainable Future with Connected AI-Powered Digital Platforms

By leveraging the latest technologies and offering end to end platforms, powered by AI/ML/IOT, we are dedicated to building a net-zero world. We strongly believe in the power of Purpose and the Planet, and our platforms are built to support our vision. From renewable energy integration to intelligent water management, our AI-powered platforms enable confident navigation of the complex energy and water transformation landscape.

Join us in shaping a future where energy and water resources are sustainable, efficient, and resilient. Together, let's create a better world for generations to come.

Water Conservation

Addressing water conservation and drought management is crucial, and our digital customer and workforce platforms, powered by AI/ML/IoT analytics, are here to help. Engage water customers through our platforms, enabling water waste reporting, violation tracking, leak alerts, and conservation programs.

Providers can efficiently manage reported violations, track follow-up actions and fines, identify conservation potential, target customers, and monitor performance.Together, let's achieve water conservation targets and create a sustainable water future.

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Mobilizing People and Incentivizing Water Savings

We are committed to mobilizing people and incentivizing water savings through our digital platforms. Our AI platforms enable water waste reporting, issue leak alerts, and facilitate usage comparison for informed decision-making. Providers can offer rebate programs, provide savings tips, and drive water conservation initiatives.

Leveraging AI/ML/IoT Analytics for Complaints and Violations

Our digital platforms automate the process of receiving and managing reported violations and water waste incidents, streamlining the workflow in a single intuitive platform. Our AI/ML/IoT analytics enable comprehensive flow data analysis, detection of billing and rate anomalies, and usage trending for pattern analysis. With our end-to-end workflow management, we enhance the efficiency and effectiveness of investigations, ensuring swift and appropriate actions are taken.

Proactive Water Usage Tracking and Reduction

Empower customers to track and compare water usage, driving action and increasing water savings through education and awareness. Power packed with, customer reporting and analytics, we empower utilities to actively optimize water conservation efforts. Together, we can create a water-conscious society and drive meaningful change in our water usage habits.

The ESG Directive

Unlocking New Opportunities for Providers and People with AI

Driving Environmental Responsibility Transforming sustainability efforts, our platforms track carbon emissions, drive energy savings, and promote water conservation. We empower providers to reduce emissions, enhance infrastructure resilience, and embrace solar energy, electric vehicles, and distributed energy resources for a greener future.

Driving Sustainable Practices We drive the transition towards a future that optimizes resources and enhances energy efficiency, mitigates drought impacts, and embraces a circular economy. Our AI platforms empower the adoption of DERs, battery storage, and a resilient water-energy nexus- promoting and driving sustainable practices

Enabling Efficient Governance Seamlessly integrate smart grid solutions, intelligent infrastructure management tools to enhance urban sustainability and elevate citizen experiences. Additionally, streamline regulatory compliance, enable data-driven decision-making, and ensure transparent and accountable operations with our digital governance platforms.

Proven and Trusted by 410+ Global Energy and Water Providers

#1 Global CX – Customer Experience, WX – Workforce Experience, IX – Intelligent Experience Platform

Powered By AI/ML/IoT


Industry’s #1 Smart WX Platform (Workforce Experience)

Smart WX is the #1 digital workforce experience (WX) platform for energy, water & gas providers, worldwide. Smart WX helps in intelligently managing the field operations to make the service experiences effortless for the end customers.

Key Capabilities
  • Field Service Management
  • Schedule and Dispatch
  • Enterprise Asset Mgmt
  • Tech-En-Route
  • Location Intelligence

Industry’s #1 Smart CX Platform (Customer Experience)

Smart CX is the #1 digital customer experience platform for energy, water & gas providers, worldwide, that harnesses the power of digital to better address customer needs and build future-ready businesses.

Key Capabilities
  • Energy Efficiency and Water Conservation
  • Billing and Payments
  • Multichannel Communication
  • Smart Messaging ang Chatbots
  • Advanced e-Mobility

Industry’s #1 Smart iX Platform (Intelligent Experience)

Smart iX is an AI and ML-driven analytics platform that empowers energy and water providers to discover customer and workforce insights across multiple data streams. Smart iX helps in automation of business processes with an in-depth analysis of data sets, specific to business use cases, to build intelligence by leveraging AI, ML, and IoT.

Key Capabilities
  • Energy and Water Analytics
  • Customer Behavioral Analytics
  • In-Built IoT and AI Use Cases
  • Complaints and Violations
  • Program and Rebate Management

Connected AI Platforms for Successful Digital Transformation

Embrace the opportunities arising from the disruption in the energy and water ecosystem. At SEW, we lead the way towards a sustainable future with our connected platforms. Our end-to-end integrated solution covers a multitude of use cases, seamlessly connecting customers, field workers, and operations. Experience a future-proof digital transformation that ensures a seamless customer and workforce experience, Powered by AI/ML/IoT, paving the path to a sustainable and efficient tomorrow.

Designed for Developers

Empowering the Global Developers & Technology Team

Build to connect billions of people with energy and water providers

 App Development App Development

Utilize your expertise to build native apps and web portals for global energy, water and gas providers.

Documentation Documentation

Read our API documentation and step-by-step guides.

Extensions & Low Code Development Extensions & Low Code Development

Work with clients to get them started on the SEW platform and solve their development needs.

Who We Are

We are Smart Energy Water. We partner with energy, water, and gas companies globally to deliver best-in-class Digital Customer and Mobile Workforce Experiences. Our cutting-edge solutions, powered by AI, ML, and IoT, enable utility providers be future-ready by harnessing the power of digital technologies.

Our Story

Join the SEW Mission

“We are looking for Skilled Individuals to Help Us Shape the Future.”​

Explore Job Openings

Who We Are

See How
Our Customers
Drive Impact

The re-platform effort is a brilliant example of what can be achieved through collaboration and partnership when we are all working to achieve a common goal. The team's ability to deliver a multifaceted solution on schedule after a challenging start, is a reflection of the commitment by every person on the team.

Leading Gas Utility in Middle East

We are excited to launch new state-of-the-art customer online tools in partnership with SEW. These tools will allow our customers to make better, informed decisions on their energy usage and offer recommendations for energy efficiency upgrades.

Leading Power Utility in ANZ

SEW's Digital Customer Experience (CX) platform gives us the latest cloud and mobile technologies to empower our customers and enable them to make better decisions about their energy and water use. It streamlines their interactions with the utility for payment, outage, efficiency solutions and service. This modernization effort and SEW's roadmap of use cases will help us dramatically expand customer service while simultaneously reducing operating costs into the future.

Leading Water Utility in the US

Our arrears are at the lowest level they've been in almost seven years now. And I credit our SEW app ‘My Account' for the vast majority of that and our ability to work with customers in the way they want to interact with us. Thanks to SEW for all the support!

Leading Power Utility in the US


Our Vision for the
New Decade

At SEW, AI is at the heart of everything we do and the People-AI collaboration is the cornerstone to achieving net zero and sustainability. With our vertical-specific platforms and collaborative mindset, we are dedicated to building a resilient and intelligent energy, water, and utility ecosystem. As we stand at the crossroads of history, we take pride in our cause, spark. This transformation is not a distant dream—it's a journey we embark on today, shaping a sustainable tomorrow for generations to come.

Read More

The next decade will be driven by bringing together People + AI to conquer climate, energy, and water challenges " Deepak Garg Founder/CEO

Paridhi Gupta

Vice President
Finding the Missing Piece of the Puzzle

Let's explore how digital platforms can play a pivotal role in achieving these ambitious sustainabil...

Harish Raju

Chief Product Solution Officer
Revolutionizing Customer Experience: The AI Advantage

It's a transformative journey where AI doesn't just meet customer expectations; it exceeds them, fos...

George Hunt

Chief Strategy Officer
Show me the Carbon (…and the Money)

At the end it is about ‘Inspiring and Courageous Leadership’ and ‘Personal Credibility, Integr...

Brad Adamske

Chief Growth Officer
Innovations in Customer Experience (CX) for Utilities: Keeping Up with the Times

Upgrading CX can be a daunting task, but with the right direction and efforts, it can lead to a true...

Proven AI Solutions Loved by the Industry and Customers

The Future is AI.
The Future is

Energy + Water, We Engage, Educate, Empower.

The WE3 Movement signifies a purposeful transition from 'I' to 'WE,' envisioning a transformative journey for Energy and Water. At WE3 Summit'24, we're unveiling new strategies to push sustainability forward with People + AI. Join us and meet thought leaders, disruptors, and changemakers; let’s converge to tackle pressing issues.

Join WE3 in California