SEW.AI Global Energy & Water Platform

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A Purpose-Built Vertical AI Native Platform Company

Guided by our People + AI philosophy, we deliver human-centered, intelligent platforms that connect customers, field workers, operations, and the grid, empowering energy and water providers worldwide to modernize operations, enhance experiences, and build resilient communities.

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People Reached 1.4B+
Energy & Water Utilities 470+
Countries 47+
Transactions 2T+

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<p>We can't live without water, and we can't innovate without energy. SEW.AI isn't just technology — it’s the Connected OS for the new energy-water era, a vertical AI backbone for every utility, worker, and customer.</p>

Deepak Garg, Chairman/Co-CEO/Founder | SEW.AI Our Founder’s Vision arrow_forward

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Why 470+ Utilities Around the World Trust SEW.AI

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Brian Bentz | President and CEO

Angela Lipscomb | IT Manager

Azam Aslam | Senior Manager

Paul Lau | CEO & General Manager

Utibe Bassy | VP

Jordan Baclupoz | Program Manager

Retha Hunsicker | Former VP

Raied Stanley | VP & CIO

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The Connected OS for Energy & Utilities

SEW.AI’s Intelligent, Connected Vertical AI Platform is purpose-built for the energy and utility industry. It brings together every part of the ecosystem - customers, grid, workforce, and operations - to meet today’s demands, drive innovation, and future-proof the industry.

Customer Experience (CX)

SEW.AI powers intelligent, digital-first, omnichannel customer experiences that connect people to energy and water through personalized journeys, multi-persona support, real-time insights, and seamless self-service.

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Payment Experience (PX)

SEW.AI modernizes the utility payment journey through a fully integrated, omnichannel digital payment experience, powered by Vertical AI and purpose-built for energy and water utilities.

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Intelligent Experience (iX)

By integrating customers, workforce, assets, and operations across the utility ecosystem, iX empowers intelligent experiences with actionable insights, streamlined workflows, and seamless decision-making for smarter, more connected operations.

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Energy Efficiency

Purpose-built for energy and utilities, SEW.AI uses Vertical AI, data intelligence, and advanced analytics to help customers save energy, while strengthening grid resilience.

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eMobility Transition

SEW.AI enables utilities to lead the EV transition with intelligent charging, grid and load management, and seamless customer experiences across the eMobility and energy ecosystem.

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Water Conservation

SEW.AI helps utilities conserve water through data-driven insights, behavioral intelligence, and AI-powered monitoring that reduce waste and promote sustainable usage.

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Solar Energy

Built for utility-scale clean energy adoption, SEW.AI enables seamless rooftop solar adoption by simplifying customer participation, integrating distributed solar assets, and providing utilities with real-time visibility and control.

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Customer Service

Designed for modern utilities, SEW.AI enables intelligent service management by modernizing service delivery by empowering customers, agents, and field teams through connected, end-to-end experiences.

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Data Interchange

Built for complex energy and utility ecosystems, SEW.AI’s platforms enable seamless data interchange and secure, real-time exchange of information across customer, field workforce, grid, and operational systems.

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Grid Experience (GX)

SEW.AI enables a smarter grid experience by integrating DERs and two-way energy flows, empowering consumers to become prosumers while helping utilities lower infrastructure costs and strengthen grid resilience.

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Business Experience (BX)

By integrating customer, field workforce, asset and operations in one platform, SEW.AI enhances business experience with actionable insights, streamlined workflows, and intelligent decision-making for smarter utility operations.

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Workforce Experience (WX)

Powered by Vertical AI, SEW.AI transforms workforce experience by unifying field crews, assets, and operational insights, enabling seamless collaboration, optimized workflows, and improved field service efficiency.

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Field Service Management

SEW.AI transforms utility field operations by bringing intelligence and real-time insights to every job, ensuring crews are in the right place at the right time, reducing downtime, and delivering reliable service to customers.

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Demand Response

By leveraging AI-driven insights, SEW.AI enables utilities to implement intelligent demand response management, deliver personalized energy-saving programs, and forecast demand, aligning customer behavior with grid requirements.

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Vertical Agentic AI

By applying Vertical Agentic AI, SEW.AI transforms decision-making across the energy and utility ecosystem, enabling utilities to optimize grid performance, anticipate customer needs, and deliver intelligent, automated responses at scale.

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Business Integration (SmartBiTs)

Powered by Vertical AI, SEW.AI connects diverse systems, processes, and data across the energy and utility ecosystem, enabling seamless automation, synchronized operations, and enhanced operational efficiency at scale.

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SEW.AI COSMOS™ -
Vertical AI Innovation

SEW.AI COSMOS™ reimagines what’s possible for energy and utilities across the entire ecosystem – from customers, workforce to the grid, combining deep industry intelligence with agentic AI built to evolve, scale, and lead.

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#1 Digital Customer Experience (CX) Platform

Personalized, AI-driven journeys with digital billing, eMobility, and multichannel engagement.

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#1 Digital Workforce Experience (WX) Platform

Streamline field operations, from intelligent scheduling and dispatching to real-time workforce visibility and end- to-end asset management.

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#1 Digital Business Experience (BX) Platform

AI-powered insights with Customer360, multichannel service, SmartCRM, campaigns, and Copilot.

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AI-Powered Energy Transactive Platform

Secure energy exchange with smart contracts, demand response, eMobility, and rewards.

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#1 Digital Intelligent Experience (iX) Platform

Comprehensive energy, water, and customer analytics with revenue, rate, demand, and EV/solar insights.

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Pre-Built Integration-as-a-Service Platform

Deep integration with AI, dynamic APIs, scalable microservices, plug-and-play, and automation.

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#1 Digital Payment Experience (PX) Platform

SmartPX^TM transforms utility payments from a transaction into a trusted, intelligent experience.

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Delivering Business <br> Value at Scale

40%

Implementation Cost Savings

80%

Improved Productivity

20%

Reduced Risk

40%

Improved Revenue

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Faster time to value with greater reliability
Lower total operating costs
Continuous, accelerated innovation
Smarter decisions and stronger business resilience
New revenue streams and higher CSAT
Reduced risk with improved security

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Deep Vertical Integration
into the Utility Stack

SEW.AI integrates smoothly across your entire IT stack, connecting CIS, billing, grid, field, and customer systems with real-time data and embedded AI. Our modular, scalable, and secure architecture reduces integration costs and speeds deployment, giving you long-term flexibility without compromise.

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A Global Leader in Vertical AI

SEW.AI has been featured in Gartner Market Guide for Mobile Workforce Management (MWM) technology for Utilities and ecosystem supporting industry-wide MWM use case.

SEW.AI has been named as a Leader in the 2026 IDC MarketScape for AI-Enabled Utility CXM Solutions.

SEW.AI, a global leader in AI-driven platforms for the energy and utilities industry, has been recognized by Frost & Sullivan as one of the Top 25 Companies to Action in the Power Grids Industry, Global, 2025

Featured in Forbes: Deepak Garg, Chairman, Co-CEO & Founder, SEW, Shares a Practical Roadmap to Vertical AI for Energy & Utilities

Featured in The Wall Street Journal for SEW.AI’s work alongside utilities to design and deploy next-generation AI systems for critical infrastructure.

An exclusive feature segment by Bloomberg for SEW.AI’s role in scaling AI adoption across energy and utilities, with a focus on infrastructure modernization and operational performance.

Covered in Utility Dive for practical applications of AI in utility operations, including customer experience, field operations, and grid management.

Mashal Dhawan, CEO - Asia, SEW.AI featured among India’s Top 500 Value Creators by Dun & Bradstreet

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WE3 Summit: The Mega Energy & Water Event of the Year

WE3 is the only global event that brings together energy and utility leaders with AI experts to solve real problems. It’s not about buzzwords or big speeches. It’s about sharing ideas, learning from each other, and finding practical ways to use AI and human insight to improve how energy and water reach communities. If you want to be part of a community that’s making change happen, WE3 is where you need to be.

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#1 Vertical AI Native PlatformGlobal Energy + Water + Gas

A Purpose-Built Vertical AI Native Platform Company​

<p>We can't live without water, and we can't innovate without energy. SEW.AI isn't just technology — it’s the Connected OS for the new energy-water era, a vertical AI backbone for every utility, worker, and customer.</p>

Why 470+ Utilities Around the World Trust SEW.AI

The Connected OS for Energy & Utilities​

Customer Experience (CX)

Payment Experience (PX)

Intelligent Experience (iX)

Energy Efficiency

eMobility Transition

Water Conservation

Solar Energy

Customer Service

Data Interchange

Grid Experience (GX)

Business Experience (BX)

Workforce Experience (WX)

Field Service Management

Demand Response

Vertical Agentic AI

Business Integration (SmartBiTs)

SEW.AI COSMOS™ -Vertical AI Innovation

#1 Digital Customer Experience (CX) Platform

#1 Digital Workforce Experience (WX) Platform

#1 Digital Business Experience (BX) Platform

AI-Powered Energy Transactive Platform

#1 Digital Intelligent Experience (iX) Platform

Pre-Built Integration-as-a-Service Platform

#1 Digital Payment Experience (PX) Platform

Delivering Business <br> Value at Scale

40%

80%

20%

40%

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Deep Vertical Integrationinto the Utility Stack

A Global Leader in Vertical AI

WE3 Summit: The Mega Energy & Water Event of the Year

#1 Vertical AI Native Platform
Global Energy + Water + Gas

A Purpose-Built Vertical AI Native Platform Company

The Connected OS for Energy & Utilities

SEW.AI COSMOS™ -
Vertical AI Innovation

Deep Vertical Integration
into the Utility Stack