Transform
Citizen Experiences

and Streamline City Operations

Powered by AI

Superior Citizen Engagement
with AI-Powered
Digital Innovation

Integrated Connected AI-powered digital platforms
Integrated Digital Platform

Our end-to-end, connected platform eliminates the hassle of fragmented and disjointed services, empowering cities, local governments, and municipalities with

an integrated approach to seamless service delivery and citizen experience

read moreeast
Citizen Empowerment driven by self-service tools
Citizen Empowerment

Equipping citizens with intuitive, self-service tools, our platform delivers personalized experiences to citizens,

helping local bodies foster trust and a sense of community

read moreeast
Streamlined City Operations and Workforce operations
Streamlined City Operations

Our platform helps local bodies streamline city and workforce operations by eliminating manual processes, reducing service delays, improving transparency and operational efficiencies with

automated workflows and intelligent service management

read moreeast
Data Driven Insights and Decision Making
Data-driven Decision-making

Our AI-powered platform equips local authorities with powerful insights and reports to deliver personalized services and make

informed business decisions

read moreeast
Ai powered modern service delivery
Modern Service Delivery

We help modernize service delivery by equipping cities, governments, and municipalities with integrated tools and strategies, enabling

them to deliver an omnichannel experience to citizens

read moreeast
Customer Experience Business ExperienceIntelligent Experience
Powered by AI/ML

One Platform Approach to Elevate Digital Citizen Experiences

In today's digital era, citizens demand seamless and personalized interactions with government bodies. Yet, many cities grapple with outdated processes, fragmented systems, and insufficient self-service capabilities. SEW’s Digital Citizen Experience Platform is poised to revolutionize how local bodies engage with their citizens, leveraging AI/ML to automate and digitize service requests, provide real-time updates, and streamline city operations. The Citizen Experience platform is designed to instill trust, empower citizens with excellent services, streamline local authority operations, and deliver a personalized experience on a holistic level.

Powered by #1 SmartCX Platform

Empowering Connected and Intelligent Citizen Experiences

The Citizen Experience Platform is tailored to enhance digital self-service for citizens and simplify their interactions with local city authorities, government, and municipalities. Our AI-powered, end-to-end platform features advanced capabilities such as intuitive dashboards, personalized experiences, multichannel communication, and support for diverse user groups to streamline service access and build trust between citizens and local government bodies.

90%

Citizen Adoption

40-50%

Bill Savings

40-50%

Citizen Satisfaction

SEW People plus AI Philosophy

In the Spotlight

In our blog, Deepak Garg, CEO and Founder of SEW, explores SEW’s vision for sustainability by combining People+Honest AI to revolutionize energy and water with vertical-specific digital platforms.

Read the Story
Powered by #1 SmartBX Platform

Transforming City Operations with Comprehensive 360-Degree Service Delivery

Our platform transforms city operations for cities, governments, and municipalities by seamlessly automating and integrating operational workflows, empowering local bodies to manage their operations with a single, intelligent digital platform. This enables service agents to focus on delivering exceptional service rather than managing manual processes. Additionally, the platform supports sustainable operations, enables personalized targeting and messaging, and manages end-to-end citizen services with a unified platform.

45%

Lower Operational & Expense Cost

30-45%

Reduction in Customer Care Call Volume

50%

Improvement in Response Times

Customer Experience

Winning Story of Improving Customer Satisfaction and Experience during Service Outages - Case Study of a Public Utility

Read the Case Study
Multichannel Communication

38 Districts, 28 Lakh Customers, 1 unified Digital CX Platform

Read the Case Study
Customer Experience

Transforming Digital Customer Experiences (CX) with the #1 Platform at a Leading Municipally Owned Gas Utility in the US

Read the Case Study
Powered by #1 SmartiX Platform

Turning Citizen Data into Actionable Intelligence

SEW’s Citizen Experience Platform is built on an AI/ML proprietary intelligence engine specially trained over multiple use cases for cities, governments, and municipalities. By leveraging robust customer insights and AI-driven reports, our platform enables local bodies to implement data-driven decision-making, enhance operational efficiency, and build personalized citizen experiences.