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Energy Industry Innovation Award

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Industry's #1 Digital Customer Experience Platform

Powered by SmartiX - AI / ML + Analytics Platform

SmartCX

Utility Achieves Adoption at Scale with a 5-Star App Rating

 

Join the League of such 470+ Digitally Advanced Energy and Water Providers

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The SmartCX™ Impact

CX New
Available across Multiple Devices - Web, Mobile, and AI Assistant
Built for Residential, Commercial, and Property Management sectors
Empowers Everything In One Experience from a Single, Integrated Platform
Multi-channel Support: Text, Email, IVR, Push, WhatsApp, AI, and Live Chat
Pre-Integrated with Utility Systems and Leading Third-Party Applications
Ensures Continuous Innovation and Faster Time to Value

Voices of Trust 
Our Client Testimonials

The platform deployment effort is a brilliant example of what can be achieved through collaboration when we are all working to achieve a common goal. The team’s ability to deliver a multifaceted solution on schedule, is a reflection of the commitment by every person on the team.

We are confident that this implementation will provide an enhanced experience for our customers, providing them with the ability to easily do business on their terms while we continue to improve our service delivery to them.

I would characterize our relationship with SEW as growing. In my mind, SEW is an innovative organization focused on an integrated customer experience. They are at the forefront of delivering quality services and experiences on a platform that is intuitive.

I think a lot of the day-to-day upkeep is now in SEW's domain, freeing up my folks who work closely with our customers and our business to figure out what strategic growth maps make sense in terms of where we want to go with new capabilities and new products.

Seamless, smart, all-in-one CX

The Ultimate All-in-One Digital Self-Service Platform

Our AI platform delivers secure, scalable self-service for all energy customer segments via a single, unified interface

  • Secure, multi-channel payments and custom plans
  • Robust access control for personalized interactions
  • Streamlined reporting with multi-channel alerts
  • Native mobile journeys for customers and workforce via AI/ML
  • Pre-integrated with enterprise systems for end-to-end management
CX New
CX Billing
AI-powered engagement in real-time

Intelligent, Real-time Customer Engagement

Elevate satisfaction with 24/7 connectivity, automated efficiency, and personalized customer control

  • Tailored communication across all preferred platforms
  • Data-driven outreach to increase user engagement
  • Industry-specific chatbots for specialized customer service
  • Advanced analytics to improve operational efficiency
  • Multi-lingual support for a diverse, consistent experience
AI-powered energy and water choices

AI-Driven Energy and Water Sustainability

SmartCX™: AI-powered conservation and personalized engagement for a modern energy-water ecosystem

  • AI-powered, appliance-level energy and water disaggregation reports
  • Personalized rebates, incentives, and recommendations
  • Advanced Distributed Energy Resources integration and AI usage analytics
  • Incentivized programs to encourage off-peak energy usage
  • A one-stop shop for energy and water-saving appliances
CX Outage
CX Communication

Fostering partnerships to drive behavioral change

AI-powered energy management: Secure, resilient, and built for the clean energy transition

  • Real-time device monitoring to optimize usage and lower bills
  • Integrated EV charging management and personalized rate plans
  • Rooftop solar benefits to promote collective sustainability
  • Empowering customers to generate and store renewable energy
  • Demand forecasting and TOU rates to maximize efficiency
EV Adoption and Management

Intelligent insights through data-driven decisions

Gain a comprehensive view of customer behavior with AI analytics and real-time operational dashboards

  • Complete, AI-powered customer insights in one view
  • Backend efficiency with BX CoPilot, Smart CRM, and Case Management
  • Tailored recommendations across web and mobile
  • AI-driven campaigns based on specific user behaviors
  • Empowering agents with tools for faster issue resolution
CX Adoption

The Industry’s Only CX Platform Tailored for 
Every Customer Segment

  • Residential

    Digital self-service for energy-water analytics, payments, EV management, and smart home control

  • Enterprise

    Centralized C&I portfolio management for cost and resource optimization

  • Builder

    Increase CSAT and JD Power scores with proactive communication

  • Landlord

    Streamlined utility management for multi-property builder projects

  • Property Manager

    Centralized energy and water management for multi-property portfolios

  • Agency

    Digital bill assistance and pledge management for vulnerable customer support

Why SEW.AI Platforms

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Single, Integrated Digital Platform

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Vertical AI Platform

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Hyper-Personalized Customer Journeys

360

Unified, Connected, 360 Experience

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1000+ Industry Use Cases

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AI-Driven Innovations

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High Performance & Data Security

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Seamless Integrations with Pre-Built APIs

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Low Code Maintenance

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Advanced AI Analytics & Reporting

FAQs

Customer experience (CX) refers to the overall perception and feelings that utility customers have about their interactions with the utility company throughout the entire customer journey. This includes every touchpoint, from initial contact and service setup to ongoing interactions such as bill payments, usage monitoring, and customer support. A positive customer experience is crucial for building customer loyalty, enhancing the utility’s reputation, and driving customer satisfaction.

Utilities need a customer experience platform to enhance service delivery, foster customer satisfaction, and adapt to evolving consumer expectations. With the increasing demand for personalized services and seamless interactions, a robust digital platform enables utilities to streamline communication, billing processes, and service requests. By centralizing customer data, utilities can gain insights into customer preferences and usage patterns, allowing for tailored offerings and targeted support. Moreover, a CX platform facilitates efficient problem resolution, reducing customer frustration and enhancing loyalty.

AI is transforming customer experiences in the utility industry by offering innovative capabilities such as 24/7 assistance through chatbots, personalized communication, appliance-level disaggregation, electric vehicle (EV) management, and demand response. These innovations optimize energy usage, enhance efficiency, and ensure unparalleled convenience and satisfaction.