Industry's First AI Native Platform

A Defining Innovation for the Energy & Utility Industry has Arrived

SEW.AI introduces COSMOS™ - a breakthrough Vertical AI foundation reimagining how the energy and water industry is powered, experienced, and transformed, and setting the stage for what comes next.

Trusted by 470+
Providers
Powering 47+
Countries
Connecting 1.4B+
People

Why SEW.AI COSMOS™

Growing expectations, a decentralized grid, and new regulations demand more than legacy systems. SEW.AI’s COSMOS™ unites people, processes, and assets into an ecosystem, transforming complexity into clarity and enabling utilities to operate faster.

This is the Operating System for the Future of Energy and Wate

One Connected Fabric
Customers, workforce, operation and asset intelligence finally unified
Industry Native
AI that understands the real language of utilities – from outages, billing and payments to EVs
Future Ready
A platform built to flex with shifting markets, evolving technologies, and global demands

What’s New in SEW.AI COSMOS™

The First Unified Vertical AI Ecosystem for Energy & Utilities

Single Integrated Platform

Vertical AI Core Purpose-built for Energy and Utilities

Streamlined Processes

360° Platform Architecture across Customer, Workforce, Business and Asset

Advanced AI Analytics & Reporting

Multi-Channel AI Experience Delivery across Web, Mobile, Bots, IVR, Text

Industry-Specific Platform

Composable Utilities Modules for Plug-and-Play and Scale

Vertical-Specific AI Platforms

Agentic AI for Every Role from Customers to Field Workforce

Future-Proof Innovation

Global Innovation Engine for Shared Learning and Rapid Implementation

Intuitive Interfaces

Built-In Trust Framework for Scaling Innovation Safely and Responsibly

SmartCX™ Evolving Customer Experience with COSMOS™

SmartCX™ turns fragmented interactions into a seamless, intelligent experience, delivering insights, personalization, and fast resolutions across all channels.

Connected ExperienceEnd-to-end integrated experiences that guides customers across every channel and interaction
Insight-Driven EngagementTurn feedback into actionable insights that boost satisfaction and adoption.

Efficiency & EmpowermentEnable customers to save energy and water with AI-driven usage analytics and recommendations
Secure, Trusted PlatformAdvanced identity management and security features that ensures safety and confidence in every interaction

Omnichannel, Proactive CommunicationPersonalized, targeted outreach that strengthens engagement and drives adoption across multiple channels
Inclusive & Accessible ExperienceMake digital engagement effortless for all customers, fostering trust and adoption.

SmartWX™ Transforming Field Operations with COSMOS™

SmartBX™ by SEW.AI COSMOS™ unifies customers, contact centers, field teams, and assets, turning data into actionable intelligence for seamless, efficient utility operations.

Enhanced Field Operational AgilityIntelligent scheduling and dispatch adapt instantly to workload, weather, and field conditions, keeping operations seamless
Proactive Field GuidanceVertical Agentic AI-driven insights guide crews in real time, reducing errors and accelerating task completion

Complete Situational AwarenessSmart Maps and advanced GIS integration provide a unified view of assets, work orders, and field activity
Reliable, Resilient ServiceCoordinated, data-driven field operations ensure minimized disruptions and improved service efficiency

Optimized Resource UtilizationDynamic crew and role management ensures every team member is deployed for maximum efficiency
Safety-First, Empowered WorkforceAI-driven safety and real-time risk alerts protect crews, prevent incidents, and boost field productivity

SmartBX™ Elevating Operational Intelligence with COSMOS™

SmartBX™ by SEW.AI COSMOS™ transforms utility field operations with AI, connecting workforce, assets, and data for proactive, predictive, and fully integrated service.

Connected ExperienceEnd-to-end integrated experiences that guides customers across every channel and interaction
Insight-Driven EngagementTurn feedback into actionable insights that boost satisfaction and adoption.

Efficiency & EmpowermentEnable customers to save energy and water with AI-driven usage analytics and recommendations
Secure, Trusted PlatformAdvanced identity management and security features that ensures safety and confidence in every interaction

Omnichannel, Proactive CommunicationPersonalized, targeted outreach that strengthens engagement and drives adoption across multiple channels
Inclusive & Accessible ExperienceMake digital engagement effortless for all customers, fostering trust and adoption.

SmartiX™ Amplifying Intelligent AI Experiences with COSMOS™

SmartiX™ by COSMOS™ unifies insights across customers, assets, operations, and workforce, bringing predictive intelligence to optimize performance and drive innovation.

Customer 360 + Workforce 360 + Grid 360Integrate customer, workforce, and grid asset data into a single, intelligent view that drives clarity and faster decision-making
Predictive Insights, Reporting & Autonomous ActionUse Vertical AI to predict outcomes, spot anomalies, and automate workflows for greater reliability and performance

Energy & EV Intelligence for the Future GridOptimize distributed energy resources (DERs) and EV ecosystems with advanced analytics for grid stability and sustainability
Continuous Data-Driven InnovationDrive continuous improvement with self-evolving AI that adapts to changing conditions

Intelligent Risk & Revenue ManagementAI-powered insights uncover inefficiencies, stop revenue leaks, and manage enterprise risks.
Secure, Scalable, Enterprise-Grade PlatformEnsure enterprise-grade resilience with built-in data governance, scalability, and multilayered cybersecurity controls

SmartGX™ Powering the Future Grid with COSMOS™

SmartGX™ by COSMOS™ unites customers, DERs, and grid assets into an intelligent ecosystem, enabling secure energy exchange, clean energy participation, and enhanced grid reliability.

Intelligent Energy ExchangeEnable seamless two-way energy flow, boosting customer participation in the clean energy economy
Resilient, Adaptive GridUse predictive AI to monitor grids, prevent disruptions, and ensure stability

Prosumer Empowerment & Clean Energy RewardsDrive consumer participation in energy generation and conservation with incentives and insights
Real-Time DER OptimizationOptimize DERs and microgrids through continuous monitoring, adaptive control, and predictive forecasting

Secure, Trusted TransactionsEnsure transparency and trust with blockchain-backed, AI-secured transactions across the grid and energy marketplace
Virtual Power Plant (VPP) EnablementUnify diverse energy assets into intelligent, flexible power plants that strengthen reliability and support grid decarbonization goals

SmartPX™ Reinventing Energy & Utility Payments with COSMOS™

SmartPX™ by COSMOS™ transforms utility payments into a secure, intelligent experience, unifying payments and customer engagement for faster, transparent, and convenient interactions.

Frictionless, End-to-End Payment JourneysStreamline payments with a native, unified experience across web, mobile, IVR, and AI agent
Adaptive, Inclusive Payment DesignDeliver multilingual, accessible, multi-device payment experiences for all customer types

Secure, Compliant, and TrustedEnsure PCI compliance, fraud protection, and AI-powered authentication to safeguard every transaction end-to-end
Personalized Payment IntelligenceUse AI-driven insights to anticipate payment patterns, offer flexible plans, and drive higher on-time payment rates

Agentic Payment AutomationLeverage intelligent alerts and autonomous reminders that help customers stay informed, engaged, and current on their accounts
Connected Revenue OperationsIntegrate CX and payments for real-time accuracy, billing, and operational control

Building the AI Powered Intelligent and Connected
Energy Ecosystem

The COSMOS™ Impact

Faster value, stronger reliability, lower costs, nonstop innovation, smarter decisions, new revenue, and tighter security.

Implementation Cost Savings 40%
Reduced Risk 20%
Improved Productivity 80%
Improved Revenue 30%