SmartCX™ for Enterprise

Vertical AI-Native Platform for End-to-End Experience for Your Commercial & Industrial (C&I) Customers

Why Leading Utilities Choose SmartCX™ for their C&I Customers

Built for complex C&I portfolios across accounts, sites, meters, and service locations.
Unifies billing, payments, demand response, DERs, and customer engagement in one platform.
Delivers AI-powered insights and predictive intelligence across customer and operational data.
Accelerates deployment with 3,000+ utility use cases and pre-integrated enterprise systems.
Automates workflows and enables seamless omnichannel experiences across every touchpoint.

Stories of Success

The drive to better understand our customers' experiences and their impact is enabled through technology, and SEW.AI's platform has been instrumental in that journey. It has been a tremendous partner, fostering collaboration, innovation, and continuous co-creation to help us better serve our customers.

How Duke Energy Scaled Intelligent Customer Experience for its Commercial & Industrial Customers

From Fragmented Legacy Systems to Unified Intelligent Portfolio Management

Transforming Enterprise Customer Experience with Intelligent AI Platform and Connected CX

C&I Portfolio & Account Management

Simplify Complex Multi-Site, Multi-Services Utility Management

Manage enterprise portfolios across accounts, sites, and meters through one unified interface
Consolidate billing and payments across with flexible payment options and revenue management
Personalize communications and program recommendations by account segment and usage patterns
Detect, report, monitor, and communicate outages with real-time portfolio-level visibility
360-degreee experience by Integrate seamlessly with utility and third-party enterprise systems

Omnichannel Communication & Service Engagement

Deliver Proactive & Intelligent C&I Communication at Scale

Deliver proactive alerts for peak demand, maintenance reminders, outages, and energy -water events
Maintain omnichannel continuity across web, mobile, email, text, AI agent and assisted channel
Enable digital service request management with real-time visibility and tracking
Enable always-on customer support through AI agent and live chats
Automate enterprise communications using contextual customer and operational data

Energy Optimization & DER Management

From Consumption Tracking to Clean Energy Adoption

Monitor and analyze usage trends across all portfolio accounts
Forecast load and proactively manage peak demand events
Promote and manage demand response participation and incentive tracking
Manage DER assets including solar, storage, EV charging and Virtual Power Plants (VPPs)
Track ESG performance, carbon footprint, and sustainability metrics

Operational Intelligence & Reporting

Turn C&I Data into Actionable Decisions

Access customizable dashboards for customer, operational, and energy insights
Detect anomalies and act on AI-driven predictive recommendations
Automate workflows across payments, collections, service, and operations
Maintain 360-degree visibility across enterprise portfolios and performance
Optimize EV charging, TOU rates, and energy performance across the portfolio

Trust by Leading Utilities as End-to-End Platform for Utility's C&I Customers

Up to 0%

Increase in Customer Adoption

Up to 0%

Reduction in Operational Costs

Up to 0%

Increase in Customer Satisfaction

Up to 0%

Higher Bill Savings for Customers

FAQs

Yes. SmartCX™ Enterprise integrates with CIS, billing, CRM, metering, and other enterprise systems to enable connected customer and operational experiences.

Yes. It is designed to manage complex C&I accounts, multi-site portfolios, high-volume data, and specialized energy & utility service needs.

SmartCX™ Enterprise uses configurable, pre-built capabilities and integration frameworks to accelerate deployment based on enterprise requirements and system complexity.

It automates routine processes, enables digital self-service, and streamlines account management to reduce manual effort and cost-to-serve.

It provides centralized visibility into usage, billing, accounts, and services across energy and water, helping C&I customers manage complex portfolios from one platform.

Industry Insights and Thought Leadership

Powering the AI Economy with Grid Intelligence

AI-driven electricity demand is reshaping utilities. Learn why the energy sector must reinvent itself with grid intelligence to power the AI economy.

Why Energy Industry Will Define the Future of Technology

AI’s rise is shaping energy and energy is shaping AI. In this blog, explore the dynamic loop powering the future of technology and the grid.

The Electric Tale of Asia: AI, Customers & Grid Innovation in Motion

Discover how AI, renewables, and customer engagement are reshaping Asia’s energy future with smarter, connected utilities.