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Energy Industry Innovation Award

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Smart Outage
Management & 
Storm AI Platform

Powering Reliable & Resilient Outage Management with
Seamless Customer + Workforce Experience

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Pre-Integrated with Energy & Utility Enterprise Systems

Built for seamless interoperability across OMS, CIS, FSM, GIS, ADMS, and more - eliminating integration complexity and enabling a truly connected outage management experience.

A unified, end-to-end connected platform approach to outage management, connecting every touchpoint from detection to complete restoration.

Purpose-built for the energy and utility industry, it brings together customer, workforce, and operational journeys into a single, intelligent ecosystem.

See the Platform in Action

Stories of Success

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strories During recent storm events, the platform handled significant spikes in customer interactions without any disruption, and for the first time, we were able to proactively communicate with customers before calls started hitting our contact center. That shift alone had a measurable impact on both call volumes and customer satisfaction.

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Alliant Energy’s Transformation of Outage Management and Customer Trust

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OPPD’s Connected Customer-to-Workforce Approach to Outage Operations Excellence

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Strengthening Outage Response and Recovery with Vertical AI

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Unified Platform for Outage & Storm Management

Powered by Vertical AI, it enables outage management across power, gas, water, streetlights, and black sky events on a single, integrated platform. It combines predictive storm tracking, intelligent outage detection, interactive outage maps with weather overlays, AI-led campaign management, and real-time omnichannel communication.

Pre-integrated OMS connectivity across OSIsoft, ABB, Oracle, and other systems ensures seamless data flow and rapid deployment, while a global, scalable architecture supports multi-region deployments ensuring resilience.

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Vertical AI & Geospatial Intelligence

AI-Driven Insight. Geospatial Context. Smarter Decisions at Scale.

  • Enable AI Agent-driven outage reporting, status queries, and automated customer interactions with AI analytics, reporting, and workflow automation
  • Detect early and predict risk with AI-powered models across weather, vegetation, and asset conditions, with accurate ETR prediction based on real-time conditions
  • Visualize outage status layers - Current, Planned, Map, and Grid views with real-time updates and detailed outage panels
  • Analyze outage clustering and density (map legends) with multiple cluster pins, zoom-based visualization, and dynamic map interaction
  • Overlay service territory layer and weather & environment overlay layers - including rain, frozen precipitation, snow, wind, wind gust, and fire risk
  • Use geographic aggregation layers and commodity-based visual mapping to view outages by ZIP code, customers served, and across power, water, gas, and streetlight systems

Intelligent Outage Operations & Planned Maintenance

Detect. Predict. Restore and Communicate at Scale.

  • Orchestrate connected field execution for outages and planned maintenance with AI-driven work order management, intelligent prioritization, and real-time visibility across crews, assets, and service areas
  • Deploy AI-powered dispatch and geospatial field intelligence with real-time safety protocols, lone worker support, and operations built for black sky scale
  • Predict outages and proactively identify maintenance risks using AI models across weather, vegetation, and asset condition to pinpoint high-risk zones and time windows
  • Predict accurate ETRs dynamically using ML models across outage type, location complexity, and real-time conditions to reduce uncertainty and repeat calls
  • Broadcast across multiple channels with built-in redundancy including geo-targeted alerts, 99%+ throughput, bidirectional tracking, and unified emergency coordination
  • Scalable architecture that deliver enterprise-grade resilience - 99.99% uptime, zero-trust cybersecurity, and pre-built integrations across OMS, CIS, ADMS, and GIS
  • Access AI/ML dashboards for data-driven decisions
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Customer Communication & AI Predictive Notifications

Right Message. Right Customer. Right Time -  Even During Black Sky Events

  • Trigger predictive notifications using AI-driven insights from real-time events and evolving conditions, keeping customers informed ahead of impact
  • Deliver consistent, seamless omnichannel communication across SMS, Email, IVR, WhatsApp, Chatbot, Push, and AI Agents even during peak demand and extreme events
  • Personalize every interaction using customer context, location, and preferences to ensure relevance at scale
  • Maintain uninterrupted, high-volume communication with resilient delivery even during peak demand and major outage events
  • Enable continuous customer engagement with dynamic updates and responsive interactions as situations evolve
  • Measure and optimize communication performance with real-time visibility into delivery, engagement, and customer response

Streetlight & Public Infrastructure Emergency Response

One Unified Experience Across Emergency Reporting, Dispatch, and Restoration

  • Report streetlight outages and public infrastructure incidents instantly with digital emergency reporting for customers and community members, including non-account holders
  • Visualize streetlight incidents through a modern interactive outage map integrated with OMS and GIS data with real-time status visibility
  • Dispatch streetlight incidents seamlessly as reports flow directly into operational workflows with intelligent prioritization and real-time crew scheduling based on urgency and impact
  • Restore streetlight infrastructure efficiently with field teams accessing outage scope, asset data, and progress tracking in real time
  • Update customers and communities automatically with communications that reflect real-time field and system conditions along with proactive alerts and status changes
  • Unify streetlight and outage operations within the same workflows to eliminate manual tracking and enable faster, consistent, and scalable response
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Digital Customer & Native Mobile Experience

Delivering Control Convenience and Real-Time Visibility Across Every Touchpoint

  • Report electric, gas, water, and streetlight outages with a single click via an intuitive, GIS-enabled outage map across web and native mobile experiences - pre-login and post-login
  • View interactive outage maps with weather overlays including radar, fire risk, wind, and geospatial utility layers optimized for mobile and desktop
  • Self-serve seamlessly through AI Agent, IVR, and voice with consistent experiences across web and native mobile apps with intelligent agent escalation
  • Track crew status, impacted customers, estimated time of restoration, and Tech-en-Route updates in real time with mobile-first visibility
  • Support for multiple outage points on interactive maps with real-time visualization across web and mobile
  • Deliver proactive, reliable communication before, during, and after outages with geo-targeted alerts, closed-loop feedback, and 99%+ delivery at scale across all channels

Building a Digital-First Experience with a Convenience 
of a Single End-to-End Integrated Platform

Trusted by Energy & Utilities
Across the Globe for End-to-End
Outage Management

 
  • Up to40%reduction in call center volume
  • Up to70%faster request resolution
  • Up to 90%higher customer satisfaction
  • Up to71%higher stakeholder satisfaction
  • 99.99%+uptime enabled via multi-cloud deployment ensuring high performance
  • # 1 CSATranking across JD Power and industry benchmarks
  • 1 Mn+outage notifications/day with repeat reliability during black-sky events
  • Up to90%fewer downstream ERP/Billing/OMS calls during catastrophic events

FAQs

By leveraging AI/ML for predictive analytics and automating incident management, SEW.AI's smart connected experience platform enables quicker response times and more efficient restoration processes.

Customers can receive updates on restoration times, number of impacted customers, status updates, and the location of field workers via their preferred communication channels.

Yes, SEW.AI's platform is designed to seamlessly integrate with existing OMS, enhancing their capabilities with advanced AI-driven features and real-time customer communication.

The platform uses AI-powered chatbots and automated systems to provide continuous support, ensuring customer queries and issues are addressed promptly even outside of regular business hours.

AI optimizes workforce scheduling and dispatch, enables pre-route optimization, and provides real-time location tracking, ensuring efficient allocation of resources and faster resolution of outages.

By using advanced analytics to identify patterns and potential issues, the platform helps utilities proactively address weaknesses in the grid, thereby enhancing overall system resiliency.

SEW.AI's platform provides real-time communication, predictive analytics, seamless integration with existing systems, and 24/7 support, all of which lead to faster restoration times, improved customer satisfaction, and lower operational costs.

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