Smart Digital Assistance for Low-Income Households

Support Low-Income and Vulnerable Communities with Targeted Assistance

SEW’s SmartCX and SmartBX platforms help utilities support LMI customers with seamless assistance, flexible payments, and personalized communication, boosting efficiency, savings, and customer experience.

Building Trust and Reducing Costs for LMI Customers

Provides Easy Access to Assistance Programs

Personalized energy insights, and seamless payment options to reduce costs and improve customer experience.

Provide easy access to financial aid and payments
Monitor energy usage and auto-enroll in assistance programs
Break down energy consumption with appliance-level insights
Provide personalized home energy reports for smarter usage
Accelerate support through digital engagement with agencies
Offer live chat and AI assistants for instant support
Support multi-channel payments and flexible payment options
Enable enrollment in rebates and energy-saving programs

Streamlining the Utility Pledge Processes

Enables Smooth Collaboration with Agencies for Energy Pledges

Customer verification, and personalized outreach through SEW's digital platforms.

Facilitate energy pledge fulfillment via trusted agencies
Streamline assistance campaigns and applications
Verify and register credible LMI customers
Create personalized LMI customer profiles
Provide bill summaries, alerts, and program recommendations
Offer rate education for optimal plans

SEW’s AI-Powered SmartCX Platform for Agencies

For Agencies Working Directly with LMI Customers

SEW SmartCX streamlines the application process, manages financial support, and bridges service gaps to enhance customer assistance.

Efficient Pledge Management
Intuitive Eligibility Verification
Streamlined User Access Control
Comprehensive Pledge Tracking
Promotion of Assistance Programs
Ensured Compliance
Documentation and Record keeping

Ensuring Operational Excellence

Empowers Agents with Data-driven Tools

Proactive customer education, and customizable assistance programs for optimized service and revenue management.

SmartBX dashboards with actionable customer insights
Personalized rate, rebate, audit, budget, and guidance
Proactive energy-saving education that lowers customer costs
Compliant delivery of low-income assistance and rebates
Optimized payment and revenue management

Download the case study to discover how SEW’s digital CX platform transformed a natural gas utility's ESA Program

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The SEW Advantage

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#1 Digital Self-Service Platform

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Up To 40% Customer Bill Savings

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Best-in-Class In-Built Integrations

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Up to 90% Increase in Customer Adoption

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Promote Energy Efficiency and Water Conservation

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Omnichannel and Personalized Customer Communication

FAQs

The SEW CX platform streamlines application processing, enhances compliance, and provides real-time data analytics. It improves efficiency, boosts customer engagement, and facilitates better collaboration with utility companies, making energy assistance delivery more effective.

The SEW SmartCX platform offers personalized communication channels, such as SMS, email, and in-app notifications, to keep Low Income customers informed about their energy usage, assistance programs, and payment options. This ensures timely updates and enhances customer engagement.

Yes, the SEW SmartCX platform can help prevent delayed payments by offering personalized payment reminders, flexible payment options, and real-time account management. It ensures that Low Income customers are promptly informed of due dates and available assistance, reducing the likelihood of missed payments.

Helping Our Customers Achieve their Goals

Innovating for Improved Energy Access within Low-Income and Vulnerable Communities

Self-Generation and Energy Storage in Focus