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Energy Industry Innovation Award

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Tech-en-Route

Connecting Customers and Field Teams with AI-Powered Digital Platforms Powered by AI/ML

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Connected Field Service. Delivered Smarter.

SEW’s Tech-En-Route connects customers and field teams with real-time tracking, accurate ETAs, and instant communication. AI-driven routing and GIS insights ensure on-time service, greater transparency, and better decisions.

Real-Time Connectivity for Customers and Field Teams

Interactive maps, precise ETAs, and technician profiles empower scheduling control, improve safety, and enhance service transparency.

Smarter Routing. Faster Service.

Location intelligence optimizes scheduling and dispatch, while self-service booking, real-time updates, and seamless communication improve service delivery.

AI/ML Analytics for Field Performance

Unified dashboards deliver GIS insights, SLA tracking, and workforce performance metrics—powering data-driven decisions and operational efficiency.

Elevate Field Service Efficiency with AI/ML-Powered Tech-En-Route

The on-demand transformation of the service sector is here. Utility customers expect real-time updates on service requests and direct visibility into field activity. To meet these expectations and operate efficiently, utilities need real-time insight into their field workforce to maximize performance and service reliability.

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    Enhanced Visibility & Efficiency

    GPS-enabled live tracking provides real-time workforce visibility for optimal deployment, faster response times, and higher productivity.

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    Enhanced Customer Engagement

    Engage customers through multichannel alerts—email, text, push notifications, and chatbots—with real-time updates and location visibility.

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    Data-Driven Performance

    Gain actionable insights from field activity tracking to optimize operations, improve service quality, and reduce costs.

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    Optimized Operations

    Route optimization and smarter scheduling streamline maintenance and service delivery while lowering operational costs.

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    Seamless Integration & Flexibility

    Easily integrate with existing systems to create a unified, flexible, and efficient service experience.

Connecting CX and WX for Smarter Utility Operations

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Work Order Management

Create, schedule, and dispatch work orders with real-time fleet visibility.

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Field Team Enablement

Optimized routes and live updates via GIS-enabled maps.

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Customer Engagement

Real-time notifications, accurate ETAs, and live technician tracking.

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Operational Visibility

Live job and workforce insights for proactive management.

Platform Benefits

  • Reduction in SLAs 50%
  • Increase in Operational Efficiencies 48%-52%
  • Increase in First-Time Fixes 80%
  • Reduction in Paperwork and Manual Processes 100%

Solutions for your industry

Electricity

Reduce outage impact with rapid response, proactive customer updates, and optimized crew dispatch—improving grid reliability and lowering costs.

Gas

Enable fast emergency response, optimize crew deployment, and enhance pipeline safety with proactive communication and operational visibility.

Water

Address leaks quickly, keep customers informed, and optimize resources to ensure uninterrupted service and lower maintenance costs.

Telecom

Maximize network uptime with optimized technician dispatch, proactive customer communication, and real-time operational insights.

Say hello to powerful innovation in digital field workforce experiences—powered by AI/ML.

Our newest eBook guides you through modernizing field service with platform capabilities, benefits, and real customer stories.

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