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Energy Industry Innovation Award

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#1 Industry AI Chatbot  WeSmart

Vertical-Specific and Built for the Energy and Utility Industry

Powered by AI

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Speak the Industry Language

SEW Smart Chatbot, AI-powered, utility-focused chatbot delivering fast, accurate responses to millions of daily interactions, driving self-service and stronger customer relationships.

A Sneak-Peak into SEW’s AI Chatbot

CX Innovation

Intelligent and Personalized Customer Experience

Enhance customer engagement with our AI-powered chatbot, delivering personalized, intelligent interactions.

  • Encourage predictive and prescriptive communication
  • Support cross-platform interactions on all devices
  • Drive digital self-service with personalized interaction
  • Enable single intent and multi-intent conversation support
  • Offer multilingual conversations for every customer.
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Vertical AI Expertise

Super Intelligent AI and Data Engineering Masterpiece

From AI models to dashboards, our chatbot boosts efficiency while delivering personalized service.

  • Use AI models tailored for the utility industry
  • Map processes and optimize workflows with AI Studio
  • Use AI decision trees for personalized responses
  • Provide AI reports and dashboards for informed interactions
  • Maintain AI accuracy through reporting
  • Enable continuous AI updates for local and regional settings
Advanced AI Algorithm

Super Intelligent AI and Data Engineering Masterpiece

Promotes efficiency, prosumer empowerment, and savings through smart home integration and Green Button insights.

  • Use proprietary AI models tailored for utilities
  • Map processes and optimize workflows with AI Studio
  • Implement AI-driven decision trees for proactive responses
  • Provide AI-powered dashboards for informed interactions
  • Maintain AI model accuracy via reporting
  • Support ongoing AI updates for local and regional settings
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Industry Use Cases

Tailored Expertise for Utility Industry

AI-powered reports and dashboards help drive smarter, more informed customer interactions.

  • Embedded with built-in domain intelligence
  • Equipped with deep-learning and automated workflows
  • Faster query resolution with 24x7 customer support
  • High standards in response accuracy and customer interaction
  • Capability to handle a large volume of queries simultaneously
Advanced AI Customer Service Excellence

AI-Powered Transformation in Customer Service

Our AI chatbot transforms utility customer service, handling queries while freeing agents to focus on complex tasks.

  • Elevate agent experience with real-time data and insights
  • Reduce cost to serve and customer call volumes
  • Enhance contact center efficiency and improved agent utilization
  • Increase customer retention and reduce customer churn
  • Increase operational efficiency through improved call resolution
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Solving for Customer Engagement

Solving for Customer Engagement - How NiSource is Leveraging Digital Self-Service & Humanized AI Platforms by SEW

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FAQs

Chatbots use artificial intelligent (AI) and natural language processing (NLP) to simulate human conversation, offering utilities the ability to provide quick support, automate tasks, and enhance customer experience.

Vertical-specific chatbot is trained in the language and challenges of a particular field, like utilities. It addresses industry-specific needs like billing, outage reporting, and energy management. The chatbot is deeply integrated across the utility ecosystem, offers domain expertise, richly packed with industry use cases and aims to improve customer experiences and operational efficiency in the utility sector.

Utilities can benefit from improved customer satisfaction, streamlined operations, gain deeper insights into customer needs and preferences, deliver personalized experiences to their customers, to name a few.

Helping Our Customers Achieve their Goals

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