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Energy Industry Innovation Award

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People + AI 
SEW.AI in the Age of Agentic
Intelligence

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Vertical Agentic AI at SEW.AI​

01

A Once-in-a-Century Transformation for Energy and Utilities

The energy and utility industry is undergoing a once-in-a-century transformation. Rising demand is pushing aging infrastructure to its limits, while modernization efforts are costly, complex, and will take years to complete. Legacy operating models, outdated processes, and generic AI solutions are no longer sufficient to meet today’s challenges.

03

From Fragmented Tools to Vertical AI

A one-size-fits-all approach—or reliance on disconnected point solutions—only slows progress and increases risk, with real consequences for communities and billions of people worldwide. What the industry needs is Vertical AI: a purpose-built, industry-specific AI platform designed to address the unique realities of energy and water utilities and enable sustainable growth.

04

Enhanced Safety and Real-Time Alerts

SEW.AI delivers Vertical AI built exclusively for energy and utilities—designed with industry-specific data to address grid, asset, compliance, and customer challenges while enabling resilient, future-ready operations.

What Makes Vertical AI Different

SEW.AI’s Vertical AI–powered Connected Platforms transform the energy and utilities value chain end to end. From empowering customers and field workers to optimizing customer service and grid operations, the platform connects every facet of utility operations. By embedding Vertical AI at the core, utilities unlock new efficiencies, elevate service delivery, and drive sustainable innovation—enabling them to adapt quickly to rising demands and confidently shape the future of the industry.

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    Industry-Specific Expertise Powered by Vertical AI and Human Intelligence

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    Purpose-Built for Energy and Utilities with 1,000+ Use Cases

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    Pre-Built Integrations Across Your Enterprise Ecosystem

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    Improved Time to Value with Rapid Deployment

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    Ensures Compliance with Industry Regulations & Standards

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    Unified Experiences Across Customers, Field, and Service Teams

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    Innovation at Scale to Future-Proof the Industry

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    Flexible, Modular Platforms That Evolve with Utility Needs

From Generic AI to Vertical-Specific AI

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  • Generalized Platforms

    Industry-agnostic, lacking focus on utility-specific needs and operational complexities

  • Requires Customization

    Requires heavy customization to fit utility operations, often slowing down deployment

  • Basic AI Use Cases

    Limited to standard features like generic chatbots, or data analytics

  • Limited Integration & Scalability

    Struggles with deep integration into utility systems, limiting scalability and efficiency

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  • Vertical-Specific Platforms

    Tailor-made for the utility industry, addressing specific industry challenges with built-in capabilities

  • Vertical-Specific Platforms

    Tailor-made for the utility industry, addressing specific industry challenges with built-in capabilities

  • Vertical-Specific Platforms

    Tailor-made for the utility industry, addressing specific industry challenges with built-in capabilities

  • Vertical-Specific Platforms

    Tailor-made for the utility industry, addressing specific industry challenges with built-in capabilities

 

Agentic AI

In energy and utilities, automation has delivered efficiency. But efficiency without intelligence is speed without direction. That’s why Agentic AI marks a turning point.

At SEW.AI, we’re building AI that does more than respond. Our AI understands intent, adapts to context, and acts to deliver real outcomes. Agentic AI enables action. Vertical AI ensures the action is right.

Trained on the operational DNA of utilities, our intelligence understands systems, regulations, crews, and customers—end to end.

  • This is our foundation: People + Agentic AI + Vertical AI.

Because the future of utilities won’t be powered by tools alone—but by intelligent agents working alongside people.

Our Vertical-Specific
AI-Powered Connected Platforms

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#1 Digital Customer Experience (CX) Platform

Personalized, AI-driven journeys with digital billing, eMobility, and multichannel engagement.

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#1 Digital Business Experience (BX) Platform

AI-powered BX platform unifying customer, asset, and field workforce operations for utilities.

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AI-Powered Energy Transactive Platform

SmartGX enables real-time, AI-powered energy exchange with instant settlement and rewards—on web and mobile.

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#1 Digital Workforce Experience (WX) Platform

Secure energy exchange with smart contracts, demand response, eMobility, and rewards.

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#1 Digital Intelligent Experience (iX) Platform

Comprehensive energy, water, and customer analytics with revenue, rate, demand, and EV/solar insights.

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Pre-Built Integration-as-a-Service Platform

Deep integration with AI, dynamic APIs, scalable microservices, plug-and-play, and automation.

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#1 Digital Payment Experience (PX) Platform

SmartPXTM transforms utility payments from a transaction into a trusted, intelligent experience.

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Vertical AI at the Intersection of
Energy-Water Transformation

Leadership Perspectives

Why People +AI Matters for the Energy and Utility Industry: My Reflections from the WE3 Summit

Deepak Garg

Chairman, Co-CEO & Founder
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People + AI: Pioneering the Next Era of Energy and Water Innovation

Mehul Trivedi

Chief Innovation Officer

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Why America’s Utility Bills Are Rising​ And How Vertical AI Can Help

Harish Raju

Chief Product Solution Officer

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Unlocking Utility Excellence: The Journey with Connected Platforms

George Hunt

Chief Strategy Officer

Whitepaper Alert!

AI-titude Adjustment

Rethinking Intelligence for Energy and Utilities

Discover how AI is transforming utilities in our latest eBook, with practical strategies to unlock innovation, sustainability, and operational resilience.

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Resource Hub

Clean Energy

AI-powered hyper-personalization is redefining utility CX.

AI is redefining utility CX through hyper-personalization and intelligent recommendations.

Read more

Vertical AI

AI-Powered Transformation of Utility Field Workforce Experiences

Automation and intelligence are redefining efficiency in utility field operations.

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Utility Digital Future

Redefining Utility Business Experiences with AI

AI-powered intelligence is transforming how utilities operate and engage.

Read more

A-to-I Knowledge Hub

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Powering a Connected Utility Ecosystem with Smart Maps

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Work Order Visualization

New work orders are mapped with asset context, technician proximity, and network insights for informed assignment.

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Optimized Assignment

The platform recommends the nearest technician and optimal route based on relevance and live traffic.

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Field Worker Preparation

Technicians receive work orders with mapped locations, routes, and ETAs on Smart Maps.

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Real-Time Tracking

Live technician location and on-site updates are tracked in real time for full situational awareness.

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Completion & Insights

Work orders are closed with route and performance analysis, enabling reporting and continuous optimization.