SmartCX™ for Landlords

Transforming Landlord-Tenant Energy & Utility
Experience through Vertical AI

Intelligent Energy & Water Experiences for Landlords & Tenants

Purpose-built CX platform for managing landlord, tenant, and multi-property utility relationships at scale
AI-powered automation and pre-configured workflows simplify onboarding, tenant transitions, and portfolio operations
Unified control and visibility across properties, accounts, meters, usage, payments, and service requests
End-to-end lifecycle support from move-in to move-out, including Revert-to-Owner and flexible payment management
Connected omnichannel engagement with secure role-based access and seamless utility system integration

Stories of Success

Our partnership with SEW.AI is helping us connect systems, integrate data through Vertical AI, and deliver more customer-focused, intelligent solutions across the energy ecosystem. While there will be challenges along the way, having a partner like SEW.AI that shares this vision - and working alongside utilities committed to transforming how they serve customers - gives us confidence in driving meaningful change and shaping a more connected energy future.

How Dominion Energy Became the Benchmark for Vertical AI - Powered Landlord Tenant Utility Experience

Lincoln Electric System Streamlined Landlord Utility Management and Tenant Transitions with SEW.AI's SmartCX™

Delivering Flexible Payment and Seamless Service Continuity for Landlords and Multi-Property Owners

Landlord Portfolio & Account Management

Simplify Complex Multi-Property & Multi-Tenant Utility Operations

Manage landlord portfolios across properties, accounts, and tenants through one connected platform
Automate move-ins, move-outs, and Revert-to-Owner (RTO) service transitions
Configure secure role-based access for landlords, tenants, and property managers
Detect, report, monitor, and communicate outages across electric, gas, water, and streetlight services
Deliver proactive omnichannel communications across email, text, push, IVR, and AI agents per portfolio

Multi-Account Payments & Usage Management

Flexible Payment Control and Usage Visibility Across Every Property

Manage consolidated or selective bill payments across multiple accounts and portfolios
Support flexible payment options including Autopay, Level Pay, ACH, and digital wallets
Enable billing visibility and AI-powered bill breakdowns at unit, account, or property level
Track and compare energy and water usage across multi-tenant properties
Deliver transparent consumption insights through disaggregation and usage visibility

Energy-Water Efficiency & Program Enablement

Accelerate Program Participation and Behavioral Engagement across Multi-Tenant Portfolios

Enroll properties into personalized energy-water efficiency programs and rebates
Manage demand response participation and incentive tracking across portfolios
Enable rooftop solar and community solar participation across multi-tenant properties
Support EV charging and eMobility adoption across landlord portfolios
Deliver AI-driven efficiency recommendations based on property type and usage patterns

Operational Analytics & Reporting

Turn Landlord and Tenant Data into Actionable Operational Intelligence

Access intuitive dashboards for engagement, payments, usage, and service activity insights
Track tenant engagement and digital adoption across every property and account
Analyze landlord and tenant behavioral trends to improve utility operations and customer experience
Monitor payment activity and performance through real-time analytics and reporting
Drive targeted landlord and tenant outreach through integrated campaign management
Manage and personalize digital content across every landlord touchpoint

Powering Connected Digital Landlord-Tenant Experiences for Leading Utilities

Up to 0%

Customer Satisfaction

Up to 0%

Digital Platform Adoption

Up to 0%

Digital Payment Adoption

Up to 0x

Operational Savings for Utilities

FAQs

Yes. SmartCX™ integrates with existing utility systems to connect customer, account, billing, and service data for a unified landlord experience.

Landlords can manage multiple rentals, utility accounts, service requests, and tenant transitions from one centralized platform.

SmartCX™ automates RTO workflows by transferring utility service back to the landlord when a tenant moves out, helping maintain service continuity.

Yes. Landlords can view bills, track balances, and manage payments across multiple rentals and utility accounts from one place.

SmartCX™ provides centralized access to utility usage, account activity, service status, and relevant updates across a landlord's rental portfolio.

Industry Insights and Thought Leadership

Behind Vertical AI: What AI is Already Demanding of Energy & Utilities

Discover how Vertical AI is transforming energy and utilities as AI-driven data centers strain grids and reshape power infrastructure.

The AI-Energy Convergence: How Vertical AI Makes Every Electron Intelligent

Explore how Vertical AI is becoming the backbone of the energy and utility industry, and the future depends on it.

Powering the AI Economy with Grid Intelligence

AI-driven electricity demand is reshaping utilities. Learn why the energy sector must reinvent itself with grid intelligence to power the AI economy.