SmartCX™ for Property Managers

Simplify Energy & Utility Management Across Every Property with a Vertical AI-Powered Digital Experience Platform

One Connected Vertical AI Platform for End-to-End Energy & Utility Experiences for Property Managers

Digitize and intelligently orchestrate the complete property management lifecycle through a single, integrated platform
Enable end-to-end visibility from tenant screening, application, and lease execution through maintenance and service management
Provide streamlined onboarding and role-based access for property managers, landlords, tenants, and service providers
Facilitate seamless coordination between property managers, tenants, maintenance contractors, and utility teams
Deliver built-in transparency, compliance, and audit-ready reporting across all property operations and tenant interaction

Stories of Success

The platform has helped us modernize the property manager experience by connecting customer interactions, utility services, and operational workflows into one intelligent platform. The result is greater visibility, improved engagement, and a more efficient service experience.

Portfolio & Property Management

Manage Every Property, Portfolio, and Utility Service with Complete Visibility

Create and manage multi-property and multi-account portfolios with centralized visibility and control
Track energy and water usage across properties to identify consumption patterns and efficiency opportunities
Access tenant-specific usage reports to improve transparency and monitor consumption trends
Manage end-to-end service requests, outage reporting, and resolution workflows from a single view
Enroll properties in utility programs, track compliance requirements, and manage secure role-based access with digital signatures
Leverage energy and water efficiency recommendations to optimize property operations and reduce resource consumption

Billing & Payment Management

Modernize Utility Billing and Payment Experiences for Multi-Property Customers

Manage consolidated utility billing and collections across multiple properties and accounts
Enable usage-based individual tenant billing with detailed breakdowns and transparent billing information
Process bulk payments and streamline payment operations across property portfolios
Offer autopay, flexible payment plans, and payment arrangements to simplify payment management
Support multiple payment options, including cards, banks, ACH, kiosks, and digital wallets
Provide complete visibility into billing details, payment status, and transaction history

24x7 Omnichannel Communication

Deliver Connected Experiences Across Every Digital Interaction

Ensure omnichannel continuity across email, SMS, WhatsApp, push notifications, and AI Agents
Provide 24x7 support through AI Agents and live assistance for faster service resolution
Launch targeted communication campaigns to engage tenants and property managers
Deliver real-time alerts, notifications, and updates across digital channels
Centralize service request communication and maintain complete interaction history

Advanced Reporting & Analytics

Transform Property Data into Actionable Insights

Analyze portfolio trends, market insights, and operational performance across properties
Forecast occupancy and identify portfolio opportunities through advanced analytics
Monitor financial performance, billing, and collection metrics across properties
Measure maintenance efficiency and tenant satisfaction through operational reporting
Track marketing effectiveness and engagement performance with centralized analytics

Driving Smarter Property Management with Vertical AI

Up to 0%

Reduction in Call Center Volume

Up to 0%

Digital Payment Adoption

Up to 0%

Increase in Digital Payment Transactions

Up to 0%

Improvement in Customer Satisfaction

FAQs

SmartCX™ is a digital customer experience platform designed for property managers to manage residential and commercial property portfolios. It provides a unified platform for portfolio management, tenant engagement, utility services, billing and payments, maintenance coordination, and energy-water monitoring.

Yes. SmartCX™ enables property managers to create and manage multi-property, multi-account portfolios while providing centralized visibility into properties, accounts, service requests, usage, billing, and payments.

SmartCX™ enables tenant onboarding, lease execution, maintenance coordination, end-to-end service request management, and utility service management through one connected platform.

Yes. SmartCX™ enables consolidated rent and utility payments, flexible payment options, autopay, usage-based tenant billing, and transparent billing management across single or multiple properties and accounts.

SmartCX™ provides advanced reporting and analytics, including rental trends, occupancy forecasting, financial performance, maintenance efficiency, tenant satisfaction metrics, and marketing effectiveness tracking across property portfolios.

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