Smart AI Agent & Chatbot

Conversational AI Agent, Purpose-Built for Energy & Utilities,
Trained on Real-World Utility Data

Energy & Utility’s All-in-One Exclusive - Vertical AI Agent

SEW.AI’s Smart AI Agent delivers instant, personalized support across every digital and omnichannel touchpoint, designed exclusively for energy and utility industry. Trained on millions of real-world interactions, regulatory frameworks, and operational workflows, it goes far beyond generic chatbots to deliver accurate, contextual conversations that driven meaningful engagement at scale.

Seamlessly integrating with billing, OMS, CRM, and other core utility systems, the AI Agent accelerates digital self-service adoption, reduces service center costs, and strengthens customer relationships with proactive guidance and predictive recommendations. With enterprise-grade security, always-on reliability, and multi-device support, the Smart AI Agent ensures every customer interaction is frictionless, contextual, and trusted.

See the Platform in Action

Stories of Success

The assistant now performs around   90% of customer support duties digitally, encompassing 40 different services, ensuring flexibility, improved customer happiness, and service efficiency at world-class levels.

Solving for Customer Engagement - How NiSource is Leveraging Digital Self-Service & Humanized AI Platforms by SEW.AI

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Middle East's First-of-its-Kind AI Agent: SEWA’s Journey to Holistic Digital CX-WX

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8 Reasons Why Utilities Choose Smart Vertical AI Agent

Built to Handle 1M+ Conversations Per Day and Scaling to 100M+

Domain-Trained AI Delivering Deep Industry Expertise

Trusted by Leading Utilities Worldwide

Orchestrates Millions of Interactions Daily with 99.8% Retention

Always-On Omnichannel Support across Web, Mobile, IVR, and Wearables

Agentic AI Models across Utility-Specific Workflows & Use Cases

Vertically Pre-Integrated with 100+ ERP Systems

Personalized Experiences with Multi-Intent, Multi-Persona Support

HUMANIZED CONVERSATIONS AT SCALE

Intelligent and Personalized Customer Experience

SEW.AI’s Vertical AI Agent adapts to every customer, providing predictive, contextual, and hyper-personalized interactions across all digital channels.

Predictive and proactive communication
Multilingual, omnichannel experience across web, mobile, tablet, and smartwatch
Digital self-service pre-packed with utility-specific use cases
Single and multi-intent support
Multi-persona support across residential, commercial, agency, builder, landlord and property manager
Real-time customer behavior insights with smart nudges

INTELLIGENT, ALWAYS-ON SUPPORT

Customer Service Excellence

SEW.AI’s Vertical AI Agent acts as the first line of customer service, resolving queries instantly, automating workflows, and ensuring seamless handovers to live agents for complex issues.

24x7 customer support with fast query resolution
Automated ticketing and intelligent routing
Seamless AI-to-live agent handover
Multi-chat handling for parallel conversations
Smart response management across all digital channels
Integrated with Campaign Manager for proactive, personalized outreach

CONVERSATIONS INTO ACTIONABLE INSIGHTS

Predictive AI Analytics Engine

SEW.AI’s Vertical AI Agent leverages advanced analytics to track customer behavior in real time, delivering predictive insights and continuous learning to improve service outcomes and drive smarter decisions.

AI-powered dashboards with utility-specific metrics
Real-time customer insights for faster decision-making
Sentiment analysis to gauge customer satisfaction
Intent and keyword tracking for context-aware, accurate responses
Chat interaction analytics for deeper engagement insights
Continuous AI model learning with feedback loops
Business intelligence monitoring to guide strategy and operations

BUILT TO EVOLVE

Future-Ready, Scalable Platform

SEW.AI’s Vertical AI Agent combines robust security, seamless integrations, and enterprise-grade intelligence to deliver a platform that scales effortlessly as customer expectations and technologies advance.

Proprietary Vertical AI models tailored specifically for utilities
Pre-trained large language models (LLMs) for rapid deployment and adoption
Advanced NLU/NLG enabling natural, human-like conversations
Enterprise-grade security and compliance
Pre-integrations with utility and third-party applications

Trusted by the Industry,
Proven at Scale

Up to 0%

Retention Rate

Up to 0%

Accurate Responses

Up to 0%

Reduction in Call Center Volume

Up to 0%

Query Resolution

FAQs

AI Agent & Chatbot use artificial intelligent (AI) and natural language processing (NLP) to simulate human conversation, offering utilities the ability to provide quick support, automate tasks, and enhance customer experience.

Vertical-specific AI Agent & chatbot is trained in the language and challenges of a particular field, like utilities. It addresses industry-specific needs like billing, outage reporting, and energy management. The chatbot is deeply integrated across the utility ecosystem, offers domain expertise, richly packed with industry use cases and aims to improve customer experiences and operational efficiency in the utility sector.

Utilities can benefit from improved customer satisfaction, streamlined operations, gain deeper insights into customer needs and preferences, deliver personalized experiences to their customers, to name a few.

Unlike traditional automation, AI Agent & Chatbot can reason, adapt, and execute tasks autonomously. This enables faster issue resolution, smarter operations, and more personalized customer experiences.

Smart AI Agent & Chatbot

Energy & Utility’s All-in-One Exclusive - Vertical AI Agent

Stories of Success

8 Reasons Why Utilities Choose Smart Vertical AI Agent

HUMANIZED CONVERSATIONS AT SCALE

Intelligent and Personalized Customer Experience

INTELLIGENT, ALWAYS-ON SUPPORT

Customer Service Excellence

CONVERSATIONS INTO ACTIONABLE INSIGHTS

Predictive AI Analytics Engine

BUILT TO EVOLVE

Future-Ready, Scalable Platform

Trusted by the Industry,Proven at Scale

FAQs

Trusted by the Industry,
Proven at Scale