Sharjah Electricity, Water, and Gas Authority (SEWA), serving over 450,000 customers across the UAE, set out to modernize its legacy systems and meet the rising expectations of digital-first customers. Facing challenges like siloed operations, outdated processes, and the need for paperless, efficient service delivery, SEWA partnered with SEW to lead a connected digital transformation.
By implementing SEW’s AI-powered platforms—including SmartCX, Smart WX, and a multilingual Smart Chatbot—SEWA unified its customer and workforce journeys, reduced operational delays, and accelerated its move toward sustainability.
Here’s what SEWA achieved:
- Increase in sustainability with paperless billing and operations
- Empowered users with usage transparency and promoted responsible consumption
- Elevated and upskilled field workforce
- Streamlined utility operations with digitized workflows
Download the full case study to explore SEWA’s digital transformation journey.