Multichannel Communication

Deliver a Personalized, Multi-Channel Experience your Customers Expect

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Context, Consistency, and Communication with Digital Platforms

We partner with energy and water providers to equip them with smart communications and fast track their journey to become Smart providers. Our solution accelerates time-to-value and maximizes agility, to help deliver personalized information to the end customer.

  • Keep customers informed by proactively communicating across email, text, IVR, push notifications
  • Give customers’ choice and control over how, when and where they receive alerts and other notifications
  • Allow communication transparency by enabling customers to easily view and track past interactions
  • Personalize interactions to address customer-specific needs on outages, billing, high usage, service requests and much more
  • Automate routine tasks to improve reliability and predictability while minimizing the need for human intervention
  • Leverage the Notification Preference Center to boost customer satisfaction and gain loyalty points

Platform Benefits

  • Robust Notification Preference Center
  • Real-time Two-way Communication
  • Increased Customer Engagement
  • Personalized Channel Interactions