Multichannel Communication
Deliver a Personalized, Multi-Channel Experience your Customers Expect
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Context, Consistency, and Communication with Digital Platforms
We partner with energy and water providers to equip them with smart communications and fast track their journey to become Smart providers. Our solution accelerates time-to-value and maximizes agility, to help deliver personalized information to the end customer.
Keep customers informed by proactively communicating across email, text, IVR, push notifications
Give customers’ choice and control over how, when and where they receive alerts and other notifications
Allow communication transparency by enabling customers to easily view and track past interactions
Personalize interactions to address customer-specific needs on outages, billing, high usage, service requests and much more
Automate routine tasks to improve reliability and predictability while minimizing the need for human intervention
Leverage the Notification Preference Center to boost customer satisfaction and gain loyalty points
Platform Benefits
Robust Notification Preference Center
Real-time Two-way Communication
Increased Customer Engagement
Personalized Channel Interactions