Customer Service Management

End-to-End Digital Service Management for Connected Customer and Workforce Experiences​

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Managing Utility Services Now Easier with Digital Platforms

Leverage our offerings for Utilities focusing on redefining their service delivery experiences are enhancing brand loyalty and increasing customer lifetime value. With SEW Platforms, utility providers can empower their customers with service request capabilities, modernize their internal operations, ensure faster resolutions, provide real-time status visibility, and optimize productivity, cost and resilience with a single digital platform. Delivering a range of energy assistance initiatives to low-income households, with the added advantage of digital and lend a helping hand to the deserving.

  • Empower customers with 24/7 self-service and one-click options to start, stop, transfer or renovate services
  • Complete case management of field technician’s service requests
  • Real-time visibility on status of service request
  • Proactive notifications across channels for every action to customers and field worker
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  • Deeper insights and service capabilities powered by AI/ML
  • Location tracking for field service technicians and route optimization
  • Critical field mapping of service engineers based on SLAs, certifications, and availability
  • 100% adherence to compliance processes

Platform Benefits

  • Enhance enterprise-wide collaboration
  • Improve customer satisfaction
  • Increase cost savings and service revenue
  • Drive Digital Self Service