Smart Service Management

Managing Utility Services Now Easier with Digital Platforms

Talk To Us

Laying Down the Path to Customer Service Excellence with Digital Innovation

With SEW’s Smart Service Management Platform, utility providers can deliver and manage services in a digital-first world. The platform helps utilities empower their customers with service request capabilities, modernize their internal operations, ensure faster resolutions, provide real-time status visibility, and optimize productivity, cost and resilience with a single digital platform.

Leverage our platform and redefine customer service delivery experiences, while enhancing brand loyalty and increasing customer lifetime value.

  • Empower customers with 24x7 digital self-service and one-click options to start, stop or transfer services
  • Enable digital service management for all customer personas with easy-to-use web and mobile interfaces
  • Deliver access to customers on real-time service request updates
  • Offer multi-channel communication experience for optimal response to customer queries
  • Facilitate accurate location tracking of field workers by customers
img
  • Provide customer service agents with end-to-end case management and 360-degree customer view in a single digital platform
  • Deliver deeper insights and service capabilities powered by AI/ML
  • Enable order management, execution planning, and scheduling of service orders
  • Allow vendor-agnostic third-party integration experience
  • Ensure 100% adherence to regulatory and compliance processes

Platform Benefits

  • Enhance Customer Satisfaction
  • Increase Cost Savings & Service Revenue
  • Reduce Customer Service Cost
  • Drive Digital Self Service
  • Reduce Call Center Call Volumes
  • Continuously Improve Customer Care Processes