Case Study

Empowering customers for over 150 years, this leading municipally owned gas utility in the US has always prioritized stability, continual growth, and customer satisfaction. Managing over 5,500 miles of gas mains and service pipes, they deliver 70 billion cubic feet of safe, reliable natural gas annually to over 500,000 customers. To enhance their services and meet evolving customer needs, the utility decided to leverage digital transformation.

The utility partnered with SEW and implemented the #1 digital customer experience (CX) platform and digital marketplace platform. It embarked on a mission to digitize its operations, improve customer experience including intelligent purchasing, and provide a comprehensive solution for its community.

With SEW’s digital platforms, the utility modernized its customer engagement, simplified payment and service management, and introduced a digital marketplace for energy-efficient products. This transformation not only improved convenience and transparency for customers but also supported the utility’s clean energy and sustainability goals.

Download the case study to explore how the SEW Digital Customer Experience Platform + Digital Marketplace enabled seamless digital transformation, empowered customers with convenient self-service features and supported the utility’s journey towards a clean energy future