Smart Messaging

Chatbots and Virtual Agents Now Make Communication, Intelligent

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Intelligent, Powerful, Personal Digital Assistant to Enhance Customer Experience

Give more power to your customers with friction-less communication options. With SEW’s smart customer service chatbot, virtual agents and live chat services, energy and water providers can establish deeper and stronger customer relationships and drive digital self-service.

Built to empower utility customers, SEW’s customer service chatbot, virtual agents and live chat capabilities help streamline operations and set up automated workflows to cover a multitude of industry use cases.

  • Setup automated workflows to attend customers’ frequently asked queries ranging from billing, outages to service request updates
  • Leverage the power of Advanced AI, NLP, and ML to process data and deliver responses to all customer requests, 24/7
  • Engage customers anytime during their journey with minimal human intervention and drive digital adoption
  • Configure and customize chatbot templates based on specific business objectives and utility needs
  • Ensure utmost security, meet compliance requirements, privacy standards and audit regulations
  • Save costs by reducing outbound calls and significantly improve customer service delivery
  • Streamline utility operations and deliver personalized services across text, IVR, emails, chatbot, push notifications etc
  • Free up customer service representatives’ bandwidth to focus on more complex tasks and reduce the load of routine queries
  • Streamline agent experience and build dialog capabilities covering various use cases with a 360-degree customer view
  • Get in-depth reporting and analytics to track the performance, analyze customer care center ROI and make data-based decisions

Platform Benefits

  • Superior Customer Communications
  • Data Driven Accurate Responses
  • Improved Customer Service Delivery
  • Faster Query Resolution with 24/7 service
  • Omnichannel, Personalized Experience
  • Built-in Domain Intelligence