Speak the Industry Language
Utility’s All-in-One Exclusive Customer Service Chatbot
SEW's Smart Chatbot is powered by AI to provide intelligent and humanized responses for customer queries across multiple digital channels.
Specially built for the utility industry, covering over 1,000+ use cases, handling 1,000,000+ interactions a day, the chatbot is equipped for deep learning, continuously training from data and delivering accurate resolutions.
With the chatbot, energy and water providers can establish deeper and stronger customer relationships and drive digital self-service.
A Sneak-Peak into SEW’s AI Chatbot
8 Reasons Why You Need
New AI Ally
Trained on Billions of Global Utility Customer Interactions
Powered by Advanced AI, ML and NLP Algorithms
Trusted by Leading Utilities Across the Globe
Successfully Handling Million+ Transactions
Real-Time Multi-Channel Interactions (Web/ Native Mobile/ IVR/ Text/ CRM)
Leverage RPA for Process Orchestration to Address Customer Issues
Vertical Pre-Integrated with 100+ ERP Systems
Single Intent and Multi-Intent Conversation Support
CX Innovation
Intelligent and Personalized Customer Experience
Enhance your customer engagement and streamline interactions with our AI-powered Chatbot, designed to deliver a highly personalized and intelligent customer experience. The chatbot is tailored to understand and adapt to individual user needs, making every interaction more relevant and impactful.
Encourage predictive and prescriptive communication
Enable cross-platform interactions via laptop, tablet, smartphone or smartwatch
Promote digital self-service and personalized, humanized interactions
Enable single intent and multi-intent conversation support
Offer multi-lingual conversation support for diverse customer base
Advanced AI Algorithm
Super Intelligent AI and Data Engineering Masterpiece
From proprietary vertical AI models to AI-powered reporting and dashboard, our chatbot can redefine operational efficiency while ensuring personalized service on every interaction.
Leverage proprietary vertical AI models tailored to utility industry needs
Utilize AI Studio to precisely map processes and optimize workflows
Implement AI-driven decision tree updates for proactive decision-making and personalized responses
Offer AI-based reporting and dashboards for informed customer interactions
Ensure AI model accuracy through comprehensive reporting mechanisms
Enable constant AI model updates local and regional AI settings
Industry Use Cases
Tailored Expertise for Utility Industry
Our AI chatbot, specifically tailored for the utilities sector, revolutionizes how energy and water providers engage with their customers. With features designed to address the unique needs of this industry, the chatbot enhances customer service, facilitates utility management, and optimizes user interaction.
Embedded with built-in domain intelligence
Equipped with deep-learning and automated workflows
Faster query resolution with 24x7 customer support
High standards in response accuracy and customer interaction
Capability to handle a large volume of queries simultaneously
Customer Service Excellence
Transforming Customer Service with AI
Our AI chatbot is transforming customer service for utilities by not only meeting but exceeding the evolving expectations of both customers and service agents. The chatbot acts as the first line of service agents and addresses customer queries with exceptional accuracy, freeing up the bandwidth of your service agents to concentrate on more intricate tasks.
Elevate agent experience with real-time data and insights
Reduce cost to serve and customer call volumes
Enhance contact center efficiency and improved agent utilization
Increase customer retention and reduce customer churn
Increase operational efficiency through improved call resolution
Solving for Customer Engagement
How NiSource is Leveraging Digital Self-Service & Humanized AI Platforms by SEW
Read the Case Study
The SEW Advantage
Increased Customer Service Cost Savings
Omnichannel, Personalized Experience
24x7 Automated Customer Support
Built-in Domain Intelligence
AI-led, Data-Driven Accurate Responses
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Our Latest Resources
Smart Chatbot's Heroic Odyssey
Step into the realm of AI innovation and an electrifying adventure with our dynamic duo, LegacyTusker and SmartGenZ! Follow along.
Pioneering Progress
Discover how the future of customer experience in utilities is reshaping with emerging trends. Uncover the role of chatbots, vertical AI & analytics.
AI Innovation
Experience the transformative power of AI and analytics in the utility sector. Explore the key trends driving intelligence in the utility industry.