Smart Messaging
Intelligent Customer Service with AI-Powered Smart Chatbots and Virtual Assistants
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Chatbots and Virtual Agents Now Make Communication, Intelligent
Give more power to your customers with friction-less communication options. Our smart chatbot, virtual agents and live chats services helps energy and water providers establish deeper and stronger customer relationships and drive digital self service.
Setup automated workflows to attend customers’ frequently asked queries ranging from billing, outages to service request updates
Leverage the power of Advanced AI, NLP, and ML to process data and deliver responses to all customer requests, 24/7
Engage customers anytime during their journey with minimal human intervention and drive digital adoption
Save costs by reducing outbound calls and significantly improve customer service delivery
Streamline utility operations and deliver personalized services across text, IVR, emails, chatbot, push notifications etc
Free up customer service representatives’ bandwidth to focus on more complex tasks and reduce the load of routine queries
Platform Benefits
Superior Customer Communications
Data Driven Accurate Responses
Improved Customer Service Delivery
Faster Query Resolution with 24/7 service