Thought Leadership, Insights, and Stories

Leader Speak

  • Leader Speak

    The X Factor of Field Workforce Experience

    In today's rapidly evolving business landscape, optimizing the performance and s...

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  • Blog

    Show Me the Carbon (… and the Money)

    In this blog, we outline some real-life case studies and explore how utilities c...

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  • Second to None

    This blog covers the core steps for creating utility customer partnerships by es...

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  • The Smarter Side of Utility CX

    Since the dawn of the CX movement in the early 2000s, utilities have been riding...

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  • Leader Speak

    Looking Ahead to 2022- Deepak Garg’s Diary Entry

    An excerpt- As people change, their behaviours change, so do outlook and life go...

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Video Stories

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Thought Stories

Finding the Missing Piece of the Puzzle: People Empower...

Unleash the passion for sustainability and carbon neutrality, realizing that success requires people empowerment through digitalization and AI/ML as our secret ...

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Revolutionizing Customer Experience: The AI Advantage...

In an era of technological innovation and evolution, AI is a potent disruptor reshaping industries from healthcare to eMobility. With unparalleled capabilities ...

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Solving for Customer Engagement: How NiSource is Levera...

Recognizing the evolving needs of their customers, NiSource embarked on a comprehensive business transformation project. Know more how NiSource has successfully...

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