Thought Leadership, Insights, and Stories

Leader Speak
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Leader Speak
The X Factor of Field Workforce Experience
In today's rapidly evolving business landscape, optimizing the performance and s...
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Blog
Show Me the Carbon (… and the Money)
In this blog, we outline some real-life case studies and explore how utilities c...
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Second to None
This blog covers the core steps for creating utility customer partnerships by es...
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The Smarter Side of Utility CX
Since the dawn of the CX movement in the early 2000s, utilities have been riding...
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Leader Speak
Looking Ahead to 2022- Deepak Garg’s Diary Entry
An excerpt- As people change, their behaviours change, so do outlook and life go...
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Thought Stories

Finding the Missing Piece of the Puzzle: People Empower...
Unleash the passion for sustainability and carbon neutrality, realizing that success requires people empowerment through digitalization and AI/ML as our secret ...
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Revolutionizing Customer Experience: The AI Advantage...
In an era of technological innovation and evolution, AI is a potent disruptor reshaping industries from healthcare to eMobility. With unparalleled capabilities ...
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Solving for Customer Engagement: How NiSource is Levera...
Recognizing the evolving needs of their customers, NiSource embarked on a comprehensive business transformation project. Know more how NiSource has successfully...
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