AI Knowledge Hub

Today, utility customers expect personalized experiences and quick access to information on topics like service upgrades, clean energy choices, online billing and payments, smart home management, real-time outage reporting and much more

Explore how Vertical AI, digital self-service, and proactive engagement are redefining customer experience in energy and utilities. The way customers engage with their utilities is evolving faster than ever. This article breaks down the shifts, challenges, and innovations helping utilities deliver smarter, more connected experiences.

The convergence of innovative technologies, the transition towards clean energy, and evolving customer demands are reshaping the future of the energy world, and the implications are evident in the utility-customer relationships.

Grid load (electrical load or power load) refers to the total amount of electricity being consumed by all the devices connected to an electrical grid at a given moment.

Artificial Intelligence is rapidly reshaping industries worldwide, driving new levels of automation, digital services, and data-driven decision-making.

Water scarcity is a growing global concern, as freshwater is a finite resource critical for sustaining life, agriculture, and industry.

Learn how utilities can modernize field workforce operations using Vertical AI to improve productivity, safety, resilience, and workforce experience.