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Energy Industry Innovation Award

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OUT with Outages, IN with Innovations

Delivering Connected Digital-First Experiences with AI Platforms

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SEW Smart Outage and Storm AI Platform

Helps utilities manage outages with connected customer-workforce experiences, real-time two-way communication, and an intuitive restoration map.

Where Workforce Connectivity Meets Grid Reliability

A connected platform that empowers field teams to recover outages faster while improving grid reliability.

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Perfecting Customer Experience During Outages

By Giving Customers - Control. Convenience. Choice.

  • Report outages with a single click via intuitive map
  • Receive real-time service updates and restoration info
  • View interactive outage maps with weather overlay
  • Track impacted customer counts and crew status
  • Manage notifications across multiple channels
  • Enjoy reliable communication before, during, and after outages

Empowering Workforce for Reliable Service Delivery

Trace. Search. Restore and Communicate

  • Integrate mobile workforce for efficient outage management
  • Track workforce with GPS-enabled Tech-en-Route
  • AI-driven work order scheduling and dispatching
  • Conduct safe, compliant damage assessments
  • Enable team collaboration for streamlined operations
  • Perform preventive and predictive asset maintenance
  • Access AI/ML dashboards for data-driven decisions

Building a Digital-First Experience with a Convenience 
of a Single End-to-End Integrated Platform

The SEW - AI Advantage

FAQs

By leveraging AI/ML for predictive analytics and automating incident management, SEW's smart connected experience platform enables quicker response times and more efficient restoration processes.

Customers can receive updates on restoration times, number of impacted customers, status updates, and the location of field workers via their preferred communication channels.

Yes, SEW's platform is designed to seamlessly integrate with existing OMS, enhancing their capabilities with advanced AI-driven features and real-time customer communication.

The platform uses AI-powered chatbots and automated systems to provide continuous support, ensuring customer queries and issues are addressed promptly even outside of regular business hours.

AI optimizes workforce scheduling and dispatch, enables pre-route optimization, and provides real-time location tracking, ensuring efficient allocation of resources and faster resolution of outages.

By using advanced analytics to identify patterns and potential issues, the platform helps utilities proactively address weaknesses in the grid, thereby enhancing overall system resiliency.

SEW's platform provides real-time communication, predictive analytics, seamless integration with existing systems, and 24/7 support, all of which lead to faster restoration times, improved customer satisfaction, and lower operational costs.

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