Serving energy customers in the United States for over a century, the leading energy provider operates by keeping customers at the heart of its business. With the current landscape of increased technology literacy and expectations of expedient service among customers, the utility understood the need to establish modern service delivery and build intelligent, personalized communications. How did the utility implement this?

By partnering with SEW and implementing the #1 digital customer experience (CX) platform and Smart Chatbot capabilities.

Download the case study and learn how the utility is revolutionizing its customer relationship, improve customer interactions and drive citizen empowerment – all by incorporating AI/ML-powered chatbot.

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