Smart CX Platform
Smart CX is the #1 digital customer experience platform for energy, water and gas providers, worldwide, that harnesses the power of digital to better address customer needs and build future-ready businesses.
Single integrated digital platform, accessible through an online portal and native mobile apps.
24*7 digital connectivity for personalized & proactive communication
Intelligent and powerful customer insights with predictive analytics
360-degree visibility of customer interactions throughout the customer journey
Digital Customer Engagement
Customers one-stop location for online account management, billing and payments, start and stop services, saving programs, and smart home management.
- Account Management
- Customer Service Management
- Billing & Payments
- Outage Management
- Communication Preferences
- Energy and Water Saving Programs
Energy Efficiency & Water Conservation
Simple and intuitive ways to monitor electric, water and gas usage to make informed decisions. Enrollment in personalized saving programs & rebates to reduce usage.
- Program Enrollment
- Energy and Water Saving
- AI Behavioral Reports
- Usage Tracking and Comparison
- Energy Disaggregation
- Demand Side Management
- Digital Marketplace
- Audits and Home Energy Reports
Multiple Billing and Payment Options
Analyze bills, compare rates, register queries, make secure payments, and manage all other billing and payment functions, online.
- Real Time Payment Processing
- On Demand Secure Payments
- Pay as you Go
- Paperless Billing
- Bill History
- Payment Locations
- Online Bill Presentment
- Multiple Payment Channels
Report outages with a single click and get a view of all the current and planned outages in an area.
- Storm Center
- Report an Outage
- Outage Maps
- Outage Restoration Updates
- Outage Alerts
- Proactive customer communication
Customer Communication and Experience
Real-time and bidirectional communication across multiple touchpoints with a robust notification center for a seamless user experience.
- Notifications and Alerts
- Email, Text, IVR, Phone
- Mobile Push Notifications
- Smart AI Chatbots
- Personalized Communication
- Live Agents and Virtual Assistants
- Omnichannel Customer Experience
EV Adoption and Management
Educate customers to actively adopt Electric Vehicles, champion positive change, embrace energy efficient lifestyle and take the eMobility plunge
- Digital Self service
- EV Charging
- TOU Rates
- Proactive Charging Alerts
- Locate Charging Stations
- Easy and Secure Payments
The Smart CX Advantage
Now is the time to build superior CX to drive customer satisfaction and build future-ready businesses. Take full advantage of the #1 platform, trusted by hundreds of global utilities.
- Drive Personalized User Experiences
- Enhance Utility-Customer Communication
- Reduce Cost-to-Serve
- Increase Customer Savings
- Reduce Call Volume and Customer Care Expense
- Improve Customer Adoption