Smart Mobile Workforce

#1 Digital Workforce Experience Platform​

Powered by Smart iQ - AI / ML + Analytics Platform

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Global Providers Run On SEW’s Mobile Workforce Experience Platform And Provide Reliable Customer Service with 100% Automated Workforce Operations​

Join the League of such 360+ Digitally Advanced Energy and Water Providers

Smart Mobile Workforce

Smart Mobile Workforce (SMW®) is the #1 digital workforce experience (WX) platform for energy, water & gas providers, worldwide. SMW® helps in intelligently managing the field operations to make the service experiences effortless for the end customers.

  • Mobile Workforce Management

    Increase productivity, efficiency, safety, accuracy, and compliance for the field personnel

  • Enterprise-wide Collaboration

    Real-time visibility into workforce operations to build a connected ecosystem for frictionless service delivery

  • Intelligent Scheduling and Dispatching​

    Get right field worker at the right time to the right place with intelligent schedule and dispatch to improve first time fix-rates ​

  • Intelligent Decision Making

    Improve productivity and eliminate operational inefficiencies with AI based analytics

  • Auto Scheduling and Dispatching

    Auto Scheduling and Dispatching

    Create and manage work orders to ensure timely execution. Take control of scheduling and dispatching the field crew in real-time, with route optimization to reduce idle time and gain operational advantage.

  • List and Map View​
  • Schedule Appointment​
  • Skill Based Assignment
  • Connected and Workforce Experience 
  • Resource Planning and Scheduling ​
  • Job Prioritization​
  • Route Optimization 
  • Mobile Alerts and Notifications  

Tech-En-Route

Real time location tracking with effective monitoring and planning of the field work to ensure enterprise field mobility and faster response to service requests.

  • Real time access to location​​
  • Enroute Notification ​​
  • GPS Enabled Tracking​​
  • Customer and Field Service Reports​
Work order Management

Work order Management

Efficiently manage operations across your organization with digital mobile workforce platform. Empower your field workforce to access and manage work orders in real time anywhere on any device.​

  • Online and Offline Mode
  • Barcode Scanning
  • Workflow Automation
  • Notifications and Alerts
  • GIS Integration
  • Workforce Collaboration

AI-Powered Reports and Dashboards

A comprehensive view of the field operations, enabling intelligent and informed decision making with Advanced Analytics.

  • Mobile Workforce Analytics​
  • Safety and Compliance Reports​
  • Asset & Inventory Reports
  • Service Request Analytics
  • E-Learning, Training and Knowledge Management​

    Continuous training and learning opportunities for the field crew, available on-the-go for a skilled and proficient workforce.

  • Real time access to information​​​
  • Document Management ​​​
  • On-Demand access to manuals​​​
  • On-the-Go Training​​

Meter Read Capability

Enable faster recovery from disasters and efficiently manage utility operations.

  • Scan Meter Read​​​​
  • Meter Read History​​​​
  • Universal Search​​​​
  • Customer Reports​​​

Asset and Inventory Management

Efficiently manage assets and inventory throughout the lifecycle, from tracking to predictive maintenance, for optimized resource utilization and improved service levels.

  • Online and Offline Mode
  • Barcode Scanning
  • Workflow Automation
  • Notifications and Alerts
  • GIS Integration
  • Workforce Collaboration

The SMW® Advantage

Now is the time to build superior WX to drive field workforce satisfaction and build future-ready businesses. Take full advantage of the #1 platform, trusted by hundreds of global utilities. 

  • Reduce Paperwork
  • Enhance Customer Service
  • Increase Workforce Productivity
  • Improve Safety & Compliance
  • Improve Operational Efficiency
  • Enhance Performance and Reliability of Assets