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Field Workforce ManagementPowered by AI/ML

Digital Platform For Dynamic Workforce Excellence Explore the Platform

Arming managers, dispatchers, and field workers with real-time operational insights and efficient control mechanisms, SmartWX optimizes workforce planning, dispatching, and performance monitoring. This holistic approach drives operational excellence while elevating customer satisfaction to new heights. Our strategic approach empowers all stakeholders in the field service ecosystem, fostering unmatched productivity and agility in service delivery.

AI-Driven Managerial Insights and Dashboards

Dynamic data visualization provides interactive dashboards for swift access to KPIs, enabling prompt decision-making. Comprehensive worker analysis identifies strengths and areas for improvement. AI-driven performance forecasting and real-time opportunity identification empower managers to proactively optimize resource utilization and stay ahead of operational challenges.

Enhanced Dispatcher Efficiency

SmartWX enhances dispatcher efficiency with an intuitive interface and operational transparency. Customizable data views provide real-time insights into service practices, while tailored access management ensures precise data access. Efficient user management streamlines data processes.

Comprehensive Safety Oversight and Response Solutions​​

Advanced safety reporting offers detailed insights, empowering informed decisions. Remote safety assurance, including Lone Worker Mode, guarantees prompt assistance in isolated areas. Features like Safe Arrival Notifications, Emergency SOS, and automated SOS alerts enhance security.

 

AI for Elevating Field Worker Excellence 

Elevate field service with SmartWX's AI workforce platform, unlocking operational control, workforce optimization, and strategic decision-making through AI insights, predictive analytics, seamless collaboration, and continuous skill development.

Unlock Operational Excellence

Harness the power of AI-driven insights and predictive analytics to optimize workforce planning, dispatching, and performance tracking, driving unparalleled operational efficiency and agility.

Empower Strategic Decision-Making

Gain real-time visibility into workforce data through dynamic, interactive dashboards, enabling swift access to key performance indicators for prompt and well-informed decision-making.

Foster Continuous Improvement

Leverage AI-driven performance forecasting and real-time opportunity identification to stay ahead of operational challenges, capitalize on improvement opportunities, and optimize resource utilization proactively.

Enhance Dispatcher Productivity

Streamline dispatching processes with an intuitive interface, customizable data views, role-based access control, and efficient user management, ensuring operational transparency and seamless collaboration.

Optimize Resource Allocation

Leverage skill-based workforce optimization and flexible shift scheduling to match skilled workers with appropriate tasks, ensuring optimal resource allocation and maximizing productivity.

Drive Operational Efficiency

Simplify expense management, ensure accurate payroll integration, and automate time tracking processes, eliminating administrative burdens and ensuring regulatory compliance.

Prioritize Worker Safety

Implement comprehensive safety oversight measures, including remote safety assurance, emergency assistance, automated SOS alerts, and enhanced security features, fostering a culture of safety and well-being.

Cultivate a Future-Ready Workforce

Empower continuous skill enhancement through integrated on-the-job training, instant access to training resources, engaging learning interactivity, and seamless smart wearable integration, revolutionizing workforce development.

Make the Most with Connected Workforce Platform

  • Work Order Creation

    Admin creates work order using AI-driven automation and configurable templates

  • Intelligent Dispatching

    Platform optimizes scheduling and dispatching to suitable field worker via skill-based optimization

  • Mobile Enablement

    Field worker receives order on mobile app, with access to training materials and expert collaboration

  • Real-Time Tracking and Execution

    Tech en Route with Smart maps integration enable real-time location tracking and work order updates. Field worker clocks in, executes job with offline mobile access capability

  • Operational Oversight

    Admin monitors progress, location, and safety through reporting and remote assurance. Emergency SOS alerts ensure swift response for worker safety

  • Streamlined Processes

    Field worker collects data on smart forms, submits reports from mobile app for streamlined approvals

  • Data-Driven Insights

    Admin reviews comprehensive reports on efficiency, utilization, time management, and training impact. Predictive insights aid in forecasting trends, identifying opportunities, and optimizing resource planning

  • Operational Excellence

    Platform enables Seamless collaboration, real-time visibility, skill development, and data-driven decision-making drive operational agility

Platform Benefits

  • 50%Reduction in SLAs
  • 48% - 52%Increase in Operational Efficiencies
  • 80%Increase in First Time Fixes
  • 100%Reduction in Paperwork and Manual Processes

Solutions for Your Industry

Electricity

Transform your energy operations with SmartWX’s AI-driven Workforce Management Platform. Seamlessly manage field crews, optimize resources, and ensure timely service restoration, enhancing customer trust.

Gas

Strengthen gas utility resilience with SmartWX's cutting-edge platform. Streamline dispatching, prioritize worker safety, and ensure uninterrupted gas supply, delivering exemplary customer service.

Water

Elevate water utility efficiency using SmartWX’s Workforce Management. Monitor crew productivity, ensure compliance, and foster community trust through proactive maintenance and automated reporting.

Telecom

​Revolutionize telecom field service with SmartWX’s Workforce Management platform. Coordinate technicians, accelerate project timelines, and provide seamless connectivity experiences that solidify customer loyalty.

Frequently Asked Questions

This is the first item's accordion body. It is shown by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It's also worth noting that just about any HTML can go within the .accordion-body, though the transition does limit overflow.

This is the second item's accordion body. It is hidden by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It's also worth noting that just about any HTML can go within the .accordion-body, though the transition does limit overflow.

This is the third item's accordion body. It is hidden by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It's also worth noting that just about any HTML can go within the .accordion-body, though the transition does limit overflow.

This is the third item's accordion body. It is hidden by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It's also worth noting that just about any HTML can go within the .accordion-body, though the transition does limit overflow.

This is the third item's accordion body. It is hidden by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It's also worth noting that just about any HTML can go within the .accordion-body, though the transition does limit overflow.

This is the third item's accordion body. It is hidden by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It's also worth noting that just about any HTML can go within the .accordion-body, though the transition does limit overflow.

This is the third item's accordion body. It is hidden by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It's also worth noting that just about any HTML can go within the .accordion-body, though the transition does limit overflow.

This is the third item's accordion body. It is hidden by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It's also worth noting that just about any HTML can go within the .accordion-body, though the transition does limit overflow.

This is the third item's accordion body. It is hidden by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It's also worth noting that just about any HTML can go within the .accordion-body, though the transition does limit overflow.

This is the third item's accordion body. It is hidden by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It's also worth noting that just about any HTML can go within the .accordion-body, though the transition does limit overflow.