CX AI and Analytics- powered by SmartiX, is an advanced analytics platform built to optimize customer engagement, streamline billing, and enhance service delivery. Powered by AI-driven insights, real-time data processing, and predictive analytics, it enables utilities to create personalized customer experiences, optimize revenue management, and proactively address customer needs.
With cutting-edge capabilities like Customer Journey Analytics, Revenue Assurance, and Predictive Issue Resolution, CX AI and Analytics helps utilities provide smarter, data-driven services that drive satisfaction, operational efficiency, and financial performance.
Redefining Customer Experience with AI-Driven Insights and Analytics
Elevate Customer Engagement
with personalized experiences and real-time insights.
Enhance Service Delivery
through predictive issue resolution and intelligent automation.
Leverage AI-powered Customer Journey Analytics
for seamless customer interactions.
Customer Journey Analytics
Track and analyze customer interactions across multiple touchpoints to enhance engagement and service quality.
- Journey Mapping: Visualize customer interactions and pinpoint pain points.
- Behavioral Insights: Customize services based on customer behavior and preferences.
- Retention and Loyalty Analysis: Strengthen customer relationships with data-driven engagement strategies.
- Navigation Heatmap: Identify user navigation trends over different time periods to optimize the customer experience.
Behavioral Usage Insights
Leverage AI-powered analytics to understand customer behavior and engagement trends for a superior customer experience.
- Session Length Distribution: Track how long customers interact with your platform to refine engagement strategies.
- User Time Spent: Measure session durations to optimize content, UI, and self-service features.
- Visit Trends: Monitor user visits over specific time frames to analyze engagement consistency and loyalty.
- Repeated User Analytics: Identify frequent visitors and analyze their behavior to enhance customer retention strategies.
Customer Analytics Capabilities
AI-driven tools to optimize payments, energy efficiency, and service management, enhancing customer satisfaction and operational efficiency.
- Multichannel Billing and Payments Insights: Track and optimize payment behaviors across digital and traditional channels.
- Personalized Billing Forecast: AI-powered predictions offer customers optimized, cost-effective billing plans.
- Appliance Recommendations from Marketplace: Suggest energy-efficient appliances based on customer consumption trends.
- Outage Information and Management: Provide real-time outage alerts and updates, keeping customers informed and engaged.
Platform Benefits
50%
Improvement in
Customer Satisfaction
and Retention40%
Reduction in Billing
Errors and Revenue
Leakage60%
Faster Issue Resolution
with AI-Powered
Predictive Insights30%
Increase in Self-Service Adoption for Utilities
Custom-Fit Platforms for Utilities
Residential Utilities
Enhance customer engagement with personalized services, AI-driven billing insights, and real-time energy management tools.
Commercial Utilities
Optimize revenue collection, detect fraudulent activities, and deliver intelligent automation for improved operational efficiency.
Industrial Utilities
Utilize predictive analytics to streamline energy usage, optimize demand forecasting, and improve overall grid reliability
Transform Customer Experience with AI-Powered Insights
Industry Insights and Thought Leadership
The Next Frontier in Sustainability: AI-Driven Energy & Water Disaggregation
Explore Energy and Water Disaggregation, powered by AI-ML and IoT technology, and how it empowers utilities and customers with granular-level insights
Towards a Connected and Intelligent Energy Future
Incorporating advanced technologies into utility operations and customer experience has become vital. Technologies such as Artificial Intelligence (AI), Machine Learning (ML).
The Intersection of Energy Management and AI
Explore the role of Vertical Al in modernizing grid management. Learn how Al optimizes grid stability and operations for a sustainable energy future.
People + AI: Pioneering the Next Era of Energy and Water Innovation
Discover how SEW leverages Al to enhance digital capabilities in the energy and water. Learn about the benefits of People + Al for utility innovation.