Field Service AI & Analytics

AI Analytics for Smarter Utility Field
Operations 


Field Service AI & Analytics – Powered by SmartiX are designed to enhance utility field operations through AI/ML-driven automation, predictive analytics, and real-time data insights. From optimizing workforce scheduling and asset tracking to enhancing disaster preparedness and grid reliability, the platform empowers utilities with intelligent field service management.

By integrating predictive maintenance, situational awareness, and real-time workforce tracking, Field Service AI & Analytics ensures seamless operations, minimal downtime, and improved service response times.

Redefining Workforce Experience with AI-Driven Insights and Analytics  

  • Smart Forecasting & Workforce Optimization

    AI-driven demand prediction, workforce analytics, and heatmaps for trend identification.

  • Predictive & Preventive Maintenance

    Monitor asset health, forecast failures, and implement preventive maintenance strategies.

  • Situational Awareness & Real-Time Response

    AI-powered auto-scheduling, tech-en-route tracking, and outage detection for efficient response.

  • Asset Tracking & Performance Monitoring

    Real-time asset health reports, failure history analysis, and root cause identification.

  • Disaster Recovery & Vegetation Management

    Proactive planning for disaster impact, storm preparedness, and smart vegetation control.

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Advanced Capabilities for Smarter Field
Service Operations

Purpose Built Modules with Deep Domain Knowledge

Smart Vegetation Management

Predictive Intelligence for Proactive Risk Mitigation​

  • AI/ML-Driven Intelligent Vegetation Oversight​​
  • Real-Time Insights with Interactive Dashboards​​
  • Digitize Vegetation Management Workflows ​

E-Learning and Training​

The centralized knowledge library offers

  • Wide range of content formats, including PDFs, videos, and more.​​
  • Field workers can effortlessly annotate, comment, and bookmark materials.
  • Efficiently handles folder and group permissions during major bulk operations​

Damage Assessment

Utilize AI/ML-powered dashboards to proactively manage damage assessments​

  • Quickly initiate work orders for assessing damages to utility assets like poles and transformers.​​
  • Determine crew locations in real-time, optimizing restoration strategies for effiecient operations.​
  • Capture and upload images of damaged assets in real-time, aiding in damage assessment and decision-making.

Smart Assets Management

With predictive and intelligent asset management capabilities​

  • Enables proactive maintenance, seamless upgrades, and timely replacements.
  • Equips businesses with tools to maintain hierarchies, work orders, History , and visualize assets on maps.​​
  • Reduce costs and minimize downtime.​

Smart Inventory Management

Inventory management empowers utilities with an extensive toolkit for precise asset control

  • Efficiently handle items with consumption tracking, usage-based classification, and cost control.​​​
  • Implement detailed Item Classification for effective organization.​​​
  • Oversee Spare parts, Services, and Tools effortlessly.​​

Smart Forms

Facilitate the creation and control digital forms by

  • Seamlessly integrating with backend systems for comprehensive reporting.​​
  • Organize forms into sections for clarity and easy navigation.​​​
  • Simplify data input with multi-select functionality, reducing the time and effort required.​​

Platform Benefits

  • 50%

    Reduction in Asset
    Downtime with Predictive
    Maintenance

  • 40%

    Faster Response Time
    for Outage Detection &
    Restoration 

  • 60%

    Increase in Workforce
    Efficiency with AI-Powered
    Scheduling 

  • 30%

    Improvement in Disaster Preparedness & Recovery
    Planning

Transform Field Service Operations with AI-Driven Insights

AI-titude Adjustment : Rethinking Intelligence for Energy and Utilities

From predictive analytics to smart grids, AI is revolutionizing the sector, creating a new paradigm in energy efficiency, water conservation and sustainability. This e-book invites you into a future where AI, once a speculative notion, is now a cornerstone in building a more efficient, resilient, and intelligent world.

Download Whitepaper
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Global providers runs on SEW's SmartiX Platform for automation of business processes to build intelligence by leveraging AI, ML, and IoT.