Deliver a Personalized, Multi-Channel Experience your Customers Expect

Deliver a Proactive, Multi-Channel Experience your Customers Expect
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We partner with energy and water providers to equip them with smart communications and fast track their journey to become Smart providers. Our solution accelerates time-to-value and maximizes agility, to help deliver personalized information to the end customer.

Keep customers informed by proactively communicating across email, text, IVR, push notifications

Multichannel Communication for Utilities by SEW

Give customers’ choice and control over how, when and where they receive alerts and other notifications

Multichannel Communication for Utilities by SEW

Allow communication transparency by enabling customers to easily view and track past interactions

Multichannel Communication for Utilities by SEW
Multichannel Communication for Utilities by SEW
Multichannel Communication for Utilities by SEW

Personalize interactions to address customer-specific needs on outages, billing, high usage, service requests and much more

Multichannel Communication for Utilities by SEW

Automate routine tasks to improve reliability and predictability while minimizing the need for human intervention

Multichannel Communication for Utilities by SEW

Leverage the Notification Preference Center to boost customer satisfaction and gain loyalty points

Platform Benefits

Robust Notification Preference Center

Robust Notification Preference Center

Real-time Two-way Communication

Real-time Two-way Communication

Increased Customer Engagement

Increased Customer Engagement

Personalized Channel Interactions

Personalized Channel Interactions

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