Delivering the Best Customer Experiences (CX) and Services via Digital Platforms

Digital Customer Experience for Utilities
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SCM® is the #1 digital customer experience platform for energy, water & gas providers, worldwide, that harnesses the power of digital to better address customer needs and build future-ready businesses.

Digital Self Service

Digital
Self-Service

Single integrated digital platform, accessible through an online portal and native mobile apps

Multichannel Communication

Multi-Channel Communication

24*7 digital connectivity for personalized & proactive communication

AI / ML enabled Customer Behavioral Analytics

AI / ML enabled Customer Behavioral Analytics

Intelligent and powerful customer insights with predictive analytics

Seamless Customer Journeys

Seamless Customer Journeys

360-degree visibility of customer interactions throughout the customer journey

Utility Account Management

Utility Account Management

Customers' one-stop location for online account management, billing and payments, start and stop services, saving programs, and smart home management.

Energy Efficiency & Water Conservation

Simple and intuitive ways to monitor electric, water and gas usage to make informed decisions. Enrollment in personalized saving programs & rebates to reduce usage.

Energy Efficiency & Water Conservation
Proactive Notifications and Alerts

Proactive Notifications and Alerts

Real-time and bidirectional communication across multiple touchpoints with a robust notification center for a seamless user experience.

Multiple Billing and Payment Options

Analyze bills, compare rates, register queries, make secure payments, and manage all other billing and payment functions, online.

Billing and Payment Options
Outage Management

Outage Management

Report outages with a single click and get a view of all the current and planned outages in an area.

The SCM® Advantage

Drive Personalized User Experiences

Digital Customer Experience for Utilities

Increase
Customer Savings

Digital Customer Experience for Utilities

Improve
Customer Adoption

Digital Customer Experience for Utilities
Digital Customer Experience for Utilities

Reduce
Cost-to-Serve

Digital Customer Experience for Utilities

Reduce Call Volume and
Customer Care Expense

Digital Customer Experience for Utilities

Enhance Utility-Customer Communication

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