SCM® is the #1 digital customer experience platform for energy, water & gas providers, worldwide, that harnesses the power of digital to better address customer needs and build future-ready businesses.
Single integrated digital platform, accessible through an online portal and native mobile apps
24*7 digital connectivity for personalized & proactive communication
Intelligent and powerful customer insights with predictive analytics
360-degree visibility of customer interactions throughout the customer journey
Customers' one-stop location for online account management, billing and payments, start and stop services, saving programs, and smart home management.
Simple and intuitive ways to monitor electric, water and gas usage to make informed decisions. Enrollment in personalized saving programs & rebates to reduce usage.
Real-time and bidirectional communication across multiple touchpoints with a robust notification center for a seamless user experience.
Analyze bills, compare rates, register queries, make secure payments, and manage all other billing and payment functions, online.
Report outages with a single click and get a view of all the current and planned outages in an area.
Drive Personalized User Experiences
Increase
Customer Savings
Improve
Customer Adoption
Reduce
Cost-to-Serve
Reduce Call Volume and
Customer Care Expense
Enhance Utility-Customer Communication
