It is rhetoric to mention, humankind has come a long way since inventing the first wheel and its first vehicle. Now, is the era of E-mobility. Era because Electric Vehicles (EVs) are redefining transportation and are progressing faster than expected. This is a critical inflexion point for the multiple industries and life in general.
However, EVs' success kind of depends on our electric providers and how quickly they can create a sustainable ecosystem. This ecosystem will need to support dynamic charging infrastructure, robust electric grid capabilities and address customer experience (CX) challenges to truly accelerate EV adoption amongst those who matter the most. The Customers!
It all starts with delivering convenience, comfort, ease of use and reliability to customers. Customers hold power to augment mass-scale adoption of EVs. This is inarguably a significant driver for the E-mobility transition.
However, sometimes customers are often uninformed about new technologies and practices that can help them save money and energy. EVs are no exception to this pattern.
-Where can I charge my vehicle while I'm out?
-Are there incentives and rebates that can help me reduce costs? How can I apply?
-Will my electricity bill go up?
These are just a few examples of questions and pain points that the customers face while transitioning to an EV. Electricity providers should respond to customer demands and enhance the mobility experience.
How can electric utilities provide solutions at par with the EV demand, ensuring that the customer appetite for E-mobility does not wane? With the power of integrated digital platforms.
Here are some key fundamentals to success for electric providers in delivering a 5-star EV customer experience:
New technologies are on the horizon to support the influx of EVs. Emerging technologies will allow electric utilities and other players in the EV ecosystem to communicate, share data and collaborate to improve efficiency, build superior customer experience and drive E-Mobility innovation. Some of them grabbing headlines are:
How do you prepare for an EV-dominated future and accelerate electric vehicle adoption?
SEW’s Digital E-mobility platform, powered by the latest technologies, expands the EV ecosystem and connects energy providers, retailers, cities, charging stations and automotive companies with end customers. The platform accelerates adoption, builds superior customer experience (CX), drives digital self-service, and promotes positive change.
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