Industry's First AI Native Platform
A Defining Innovation for the
Energy & Utility Industry has Arrived
SEW.AI introduces COSMOSTM - the breakthrough innovation that reimagines how the world of energy and water will be powered, experienced, and transformed.
Built on Vertical AI, COSMOSTM is not just an evolution of our platforms, it’s the foundation for what comes next foe the industry.
Trusted by 470+ Providers
Powering 47+ Countries
Connecting 1.4 Billion+ People
Why
SEW.AI COSMOSTM
Rising customer expectations. A decentralized, electrified grid. New regulatory demands. A workforce that needs tools as agile as the challenges it faces.
Pointed solutions can’t keep pace. Legacy systems weren’t built for this future. What utilities need is not another application, but a connected fabric of intelligence that sees the whole picture.
Born from SEW.AI’s vision of People + AI, COSMOSTM is the first Vertical AI-native innovation designed exclusively for energy and utilities. It doesn’t just connect systems, it connects people, processes, and the assets into one living, intelligent ecosystem.
With SEW.AI COSMOSTM, utilities can transform fragmentation into harmony, complexity into clarity, and operate with the speed and intelligence this new era demands.
This is the Operating System for the
Future of Energy and Water
COSMOS is
What’s New in SEW.AI COSMOSTM
The First Unified Vertical AI Ecosystem for Energy & Utilities
Vertical AI Core Purpose-built for Energy and Utilities
360° Platform Architecture across Customer 360 + Workforce 360 + Business 360 + Asset 360- Multi-Channel AI Experience Delivery across Web, Mobile, Bots, IVR, Text
- Composable Utilities Modules for Plug-and-Play and Scale
- Agentic AI for Every Role from Customers, Call Center Agents to Field Workforce
- Global Innovation Engine for Shared Learning and Rapid Implementation
- Built-In Trust Framework for Scaling Innovation Safely and Responsibly
Connected Vertical AI Platform Suite
A Connected Universe of Intelligence, Innovation, and Impact
Evolving Customer Experience with COSMOSTM
With SEW.AI COSMOSTM, SmartCXTM moves beyond traditional digital self-service. Built on Vertical AI, it transforms fragmented interactions into a connected, intelligent customer experience across web, mobile, IVR, smartwatch, and AI Agent. Serving residential users, commercial enterprises, landlords, property managers, and agencies, SmartCXTM now delivers smarter insights, deeper personalization, and faster resolutions - all within one connected, secure, and scalable platform.
Value Delivered with SEW.AI COSMOSTM
Connected
Experience
End-to-end integrated experiences that guides customers across every channel and interaction
Insight-Driven
Engagement
Turn customer feedback and behavior into actionable intelligence that drives customer satisfaction and adoption
Efficiency &
Empowerment
Enable customers to save energy and water with AI-driven usage analytics and recommendations
Omnichannel, Proactive
Communication
Personalized, targeted outreach that strengthens engagement and drives adoption across multiple channels
Secure, Trusted
Platform
Advanced identity management and security features that ensures safety and confidence in every interaction
Inclusive & Accessible
Experience
Ensure every customer, across segments, languages, abilities, and digital comfort levels, can engage effortlessly, building trust and expanding digital adoption
Transforming Field Operations with COSMOSTM
With SEW.AI COSMOSTM, SmartWXTM takes the next evolution in utility field operations. Powered by Vertical AI, it connects workforce, assets, and data into a single intelligent platform, turning traditional field service into a proactive, predictive, and fully integrated operation. SmartWXTM enables utilities to optimize resources, anticipate issues before they arise, and deliver faster, safer, and more reliable service, creating impact across workforce efficiency, grid asset resilience, and customer satisfaction.
Value Delivered with SEW.AI COSMOSTM
Enhanced Field
Operational Agility
Intelligent scheduling and dispatch adapt instantly to workload, weather, and field conditions, keeping operations seamless
Proactive Field
Guidance
Vertical Agentic AI-driven insights guide crews in real time, reducing errors and accelerating task completion
Complete Situational
Awareness
Smart Maps and advanced GIS integration provide a unified view of assets, work orders, and field activity
Optimized Resource
Utilization
Dynamic crew and role management ensures every team member is deployed for maximum efficiency
Reliable, Resilient
Service
Coordinated, data-driven field operations ensure minimized disruptions and improved service efficiency
Safety-First, Empowered
Workforce
Proactive AI-driven safety intelligence and real-time risk alerts protect crews, prevent incidents, and strengthen productivity in field operations
Elevating Operational Intelligence with COSMOSTM
With SEW.AI COSMOSTM, SmartBXTM moves beyond siloed operations. Powered by Vertical AI, it connects customers, contact centers, field teams, and assets into one cohesive platform. This integrated platform approach transforms data into actionable intelligence, accelerates decision-making, and enables utilities to deliver seamless service and operational efficiency - across the utility value chain.
Value Delivered with SEW.AI COSMOSTM
Operational Command
Center
Connects customer, contact center, field, and asset data into a single platform, breaking silos and enabling end-to-end operational visibility.
Data-Driven Enterprise
Agility
Turn data into foresight, enabling utilities to anticipate challenges, respond instantly, and drive enterprise-wide operational efficiency
Autonomous Operational
Orchestration
Agentic Vertical AI automates complex operational tasks across systems, ensuring seamless execution, and reduced operational friction
Predictive Resilient
Operations
Transform reactive workflows into proactive operations, minimizing disruptions, safeguarding reliability and trust across the ecosystem
Enterprise
Transformation
Unify operations and experience management, driving measurable improvements in efficiency, service quality, and long-term business growth
Continuous Intelligence
& Learning
Vertical AI continuously learns from every interaction, process, and outcome, driving smarter decisions, compounding enterprise value over time
Amplifying Intelligent AI Experiences with COSMOSTM
With COSMOSTM, SmartiXTM transforms how energy and utilities understand, predict, and act. Built on Vertical AI, SmartiXTM unifies insights across customers, assets, operations, and the field workforce. The platform brings predictive intelligence to every layer of the utility value chain, enabling enterprises to anticipate change, optimize performance, and drive continuous innovation with trust and scalability.
Value Delivered with SEW.AI COSMOSTM
Customer 360 + Workforce 360 + Grid 360
Integrate customer, workforce, and grid asset data into a single, intelligent view that drives clarity and faster decision-making
Predictive Insights, Reporting & Autonomous Action
Leverage Vertical AI to forecast outcomes, detect anomalies, and initiate autonomous workflows that enhance reliability and performance
Energy & EV Intelligence for the Future Grid
Optimize distributed energy resources (DERs) and EV ecosystems with advanced analytics for grid stability and sustainability
Intelligent Risk & Revenue Management
Identify inefficiencies, detect revenue leakages, and manage enterprise risks through AI-powered foresight and revenue intelligence
Continuous Data-Driven Innovation
Enable ongoing operational learning and improvement with self-evolving AI models that adapt to changing business and environmental conditions
Secure, Scalable, Enterprise-Grade Platform
Ensure enterprise-grade resilience with built-in data governance, scalability, and multilayered cybersecurity controls
Powering the Future Grid with COSMOSTM
With COSMOSTM, SmartGXTM transforms the way utilities manage and modernize the grid. Built on Vertical AI, SmartGXTM connects customers, distributed energy resources (DERs), and grid assets into one intelligent, interactive ecosystem. It enables secure two-way energy exchange, accelerates clean energy participation, and enhances grid reliability, unlocking new value streams for both utilities and prosumers.
Value Delivered with SEW.AI COSMOSTM
Intelligent Energy
Exchange
Enable seamless two-way energy flow between utilities and customers, fostering greater participation in the clean energy economy
Resilient, Adaptive
Grid
Leverage predictive AI to monitor grid performance, anticipate disruptions, and ensure stability across distributed energy networks
Prosumer Empowerment & Clean Energy Rewards
Encourage consumer participation in energy generation and conservation through incentive-based programs and real-time insights
Secure, Trusted
Transactions
Ensure transparency and trust with blockchain-backed, AI-secured transactions across the grid and energy marketplace
Real-Time DER
Optimization
Optimize DERs and microgrids through continuous monitoring, adaptive control, and predictive forecasting
Virtual Power Plant (VPP) Enablement
Unify diverse energy assets into intelligent, flexible power plants that strengthen reliability and support grid decarbonization goals
Reinventing Energy and Utility Payments with COSMOSTM
With COSMOSTM, SmartPXTM transforms utility payments from a transaction into a trusted, intelligent experience. Built on Vertical AI, SmartPXTM unifies payments, and customer engagement into one secure digital flow, turning every payment interaction into a moment of connection, confidence, and convenience. The platform simplifies how customers pay, how utilities manage, and how systems reconcile, delivering speed, transparency, and flexibility across every channel and customer type.
Value Delivered with SEW.AI COSMOSTM
Frictionless, End-to-End Payment Journeys
Eliminate redirects, third-party hops, and complex logins with a native, unified payment experience across web, mobile, IVR, and AI agent
Adaptive, Inclusive Payment Design
Serve every customer - residential, commercial, landlords, property managers, builders, or agency - with multilingual, accessible, and multi-device payment experiences
Secure, Compliant, and Trusted
Ensure PCI compliance, fraud protection, and AI-powered authentication to safeguard every transaction end-to-end
Agentic Payment Automation
Leverage intelligent alerts and autonomous reminders that help customers stay informed, engaged, and current on their accounts
Personalized Payment Intelligence
Use AI-driven insights to anticipate payment patterns, offer flexible plans, and drive higher on-time payment rates
Connected Revenue Operations
Bridge the gap between CX and payments, integrating billing, reconciliation, and reporting for real-time accuracy and operational control
The COSMOSTM World - Connected & Intelligent
With COSMOSTM, every customer, workforce, business process, and grid asset comes together in one unified, intelligent ecosystem that delivers harmony, speed, and trust.
- Upto40%Implementation
Cost Savings - Upto80%Improved
Productivity - Upto20%Reduced Risk
- Upto30%Improved
Revenue
The Impact
Faster Time to Value and Greater Reliability- Lower Total Cost of Operations
- Continuous and Accelerated Innovation
- Improved Decision-Making and Business Resilience
- New Revenue Streams and Increased CSAT
- Reduced Risk Factor and Improved Security