IntelliSmart, Bharat's leading smart metering and digital solutions provider, partnered with the Power Ministry and SEW to launch the Bharat eSmart Mobile Application (BeSMA). This innovative app, available on iOS and Android, empowers consumers with real-time control over their electricity usage. Seamlessly integrating with smart meters, BeSMA provides personalized insights, incentives, and secure payment options, fostering energy efficiency and customer engagement.

Download the success story and explore how IntelliSmart and SEW’s award-winning digital innovation has emerged as a cornerstone in Bharat’s journey towards a sustainable energy future. A sneak-peak into the key features:

• One Integrated Digital Platform to provide overall energy management to customers by integrating and analyzing data from smart meters in real-time
• Personalized Information, Insights & Incentives to customers to make them true partners in the net-zero journey
• Hassle-free, Seamless and Easy-to-use Interface to enhance customer engagement, simplify energy efficiency, allow usage tracking, and offer multiple options to pay energy bills
• Secure Billing and Payment Options based on their preferred payment modes including UPI, net banking, credit and debit cards, etc.

When outages happen, what are the ways to connect better with customers? This is a question that the utility was grappling with. As the customers demand 24*7 connectivity and improved service experience, building stronger relationships requires deep understanding of customer behavior— especially during power outages.

Read how this public utility used a proactive approach to engaging with customers before, during, and after power outages, all powered by AI/ML technology.

Whether it is the winter storms, intense summer heatwaves or tornadoes and floods, utilities need to prepare for the unexpected events that might leave their customers in the dark. From planned outage preparation to unplanned challenges, it is becoming imperative for utilities to keep customers informed and empower them with the right tools & platforms. Discover how a Midwest power & gas utility, harnessed the power of SEW's cutting-edge digital customer experience platform to elevate its outage management and redefine customer engagement.

• Proactive Communication: Seamlessly inform customers about outage events, empowering them with real-time updates and outage insights.
• Efficient Restoration: Optimize field crew coordination for rapid outage recovery, ensuring minimal disruption.
• Visual Empowerment: Gave customers the power to track and see restoration progress in an intuitive map view.
• Internal Agility: Streamline internal operations with the connected CX-WX platform, enhancing outage management efficiency.

Experience the synergy of digitalization and customer-centricity. Witness how the provider not only address the outage issues but also attained a 5-star customer experience, setting new standards in utility service.

In response to changing customer expectations, this leading utility based in Madison reevaluated the role of customer payments to enhance the overall customer experience. While some utilities are taking a cautious approach, this provider embraced transformation by revolutionizing its billing and payment operations and prioritizing digital solutions for customers. This proactive approach enables the utility to address customer challenges and capitalize on valuable opportunities. By prioritizing enhanced services and embracing sustainability, the utility demonstrates its commitment to creating a better future for its customers.

Download the case study to learn more about provider’s transformation process and the digitization efforts that have resulted in new billing and payment experiences, as well as improved customer connectivity through self-service apps and portals.

The utility caters to a huge customer base spread across a high territory and multiple languages. And, is committed to reach-out to every natural gas user across the country and is strategically aligned to energize India’s natural gas vision.

The natural gas industry is now at the forefront of digital disruption. Driven by the high expectations of digital natives, who typically expect to do business at their convenience and interact with digitally mature organizations, along with customer’s desire for omnichannel consistency has dramatically forced the traditional natural gas companies to rethink the way they craft customer experiences (CX).

The utility found itself mired in these challenges and was looking to transform their business to become digital frontrunner.

Learn how this leading gas utility delivered on its digital vision, and introduced an intuitive and easy-to-use digital platform for it’s millions of customers while at the same time improving its operational efficiency, reducing costs, and maximizing the return on investment.

Customers expect to engage with their providers in novel ways. They demand convenience, savings, greater control, and simplicity – the kind of experiences they have come to expect from Amazon, and Uber & alike. And hence, utility providers need to ensure customers have a true end-to-end platform experience, the means to find actionable insights and drive agile, scalable & flexible customer experiences.

One such established utility was seeking the same and nothing less; to lay a new foundation for establishing effective customer engagement for its millions of customers. A 103-year-old leading power and natural gas provider spread across 35 locations in India, was committed to embarking on its digital transformation journey to meet the demands of modern Indian customers, deepen customer relationships, and provide flexible services to end-users.

Learn how the utility implemented a one-stop solution that re-oriented its operations and set up an ecosystem where it’s 1 crore+ customers are happy and engaged.

Download the case study and find out how with SEW #1 Digital CX Platform the provider was able to:

• Provide the convenience of ‘One Portal’ for the entire customer base -Deliver hyper
• personalized to customers which became a crucial innovation
• Improve customer self-service with a digital-first strategy

Want to know how Gilbert-Summit Rural Water District is making payment transactions seamless and secure? Access the case study and explore how with the deployment of a best-in-class platform by SEW, Gilbert Summit is modernizing billing & payments. Get more insights on digital payments transformation and learn from Gilbert Summit on how to seamlessly manage, collect and monitor transactions in real-time and reduce costs while improving customer satisfaction.

The new payment platform empowered the provider with:

• Enabling digital payments for fast bill payments using convenient methods like Bank Account, MasterCard, Visa card, Discover card, American Express card, ATM card or debit card.
• Powered payments via Digital wallets such as PayPal, Venmo, Apple Pay or Google Pay
• Billing notifications for customers on e-Bill ready, payment reminders and missed payments via preferred communication channels.
• Offering multiple payment reports along with a powerful dashboard empowering both utility and its customers with improved decision-making.
• The payment platform is enabling Gilbert Summit seamlessly to manage, collect and monitor transactions in real-time and improve customer satisfaction.

Serving energy customers in the United States for over a century, the leading energy provider operates by keeping customers at the heart of its business. With the current landscape of increased technology literacy and expectations of expedient service among customers, the utility understood the need to establish modern service delivery and build intelligent, personalized communications. How did the utility implement this?

Partnering with SEW, they implemented the #1 digital customer experience platform alongside Vertical AI-powered Smart Chatbot capabilities.

Key benefits delivered with the platform adoption:

• 24/7 intelligent chatbot support - providing instant answers on billing, outages, and more to meet rising customer expectations
• Personalized, data-driven communications – keeping customers informed, engaged, and empowered
• Streamlined operations - reducing costs and improving response times for more efficient service delivery
• Empowered customers – providing convenient self-service options that put control directly in their customers’ hands

Download the case study and learn how the utility is revolutionizing its customer relationship, improve customer interactions and drive citizen empowerment – all by incorporating AI/ML-powered chatbot.

One of the largest fully-regulated utility companies in the United States set its sights on business transformation and customer experience innovation. Adopting SEW’s Digital CX Platform, the energy provider embraced a transformational, data-driven and user-centric approach to achieve long-term success.

Download the case study and explore how the utility provided best-in-class self-service capabilities to its customers and unlocked the following benefits:

• Introduce a single, all-in-one platform to cater to the rising customer expectations and demands
• Reimagine customer engagement using mobile apps, website portals, virtual assistants and chatbots
• Elevate customer satisfaction across diverse customer segments with tailored experiences powered by AI/ML analytics