From Chats to Social Media: The Utility Industry's Journey Towards Smarter Communication Platforms

Read more about From Chats to Social Media: The Utility Industry's Journey Towards Smarter Communication Platforms

Read our latest blog post to gain a comprehensive understanding of the utility industry's journey towards smarter communication platforms and significance of effective communication in building strong customer relationships

Whitepaper

Breaking New Ground: Say Hello to the Powerful Innovation in Digital Field Workforce Experience Platform Powered by AI/ML

The world of technology is constantly evolving, and it’s no different for utilities. If they want to stay ahead of the game, they need to adapt to the times. Introducing our top-of-the-line Digital Field Workforce Experience (WX) Platform - SmartWX for field service management (FSM). SmartWX is built to offer intelligent scheduling and dispatching capabilities, efficient field service management, and customer engagement - all in a single integrated platform powered by AI/ML.

Our digital platform is trusted by leading energy and water providers worldwide to create exceptional workforce experiences. The platform offers cutting-edge solutions and unparalleled support to address all your field service management needs.

Our newest ebook is a comprehensive guide to modernize your field service strategy, including details on the digital platform and its innovative capabilities, benefits and exclusive customer stories. Don’t miss out on valuable insights!

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Energy Providers in the Driving Seat of Electric Vehicles

Read more about Energy Providers in the Driving Seat of Electric Vehicles

In the era of E-Mobility, how can electric utilities provide solutions at par with the EV demand? In this blog we cover key fundamentals to success for electric providers in delivering a 5-star EV customer experience.

Adding a Dash of Intelligence in a Place you Call Home

Read more about Adding a Dash of Intelligence in a Place you Call Home

Harnessing the power of smart consumption and enabling a sustainable future

Adding Intelligence to Outage Management with Integrated Cloud-Based Digital Platforms

Read more about Adding Intelligence to Outage Management with Integrated Cloud-Based Digital Platforms

Utilities must be prepared for weather fluctuations, extreme events, growing network complexity, emergency disruptions, excavation digging, damage from the public, and whatnot. For many utilities, the strength of their outage management system is truly being tested. In times of crisis, customers show no tolerance for poor communications and uncertainty. They expect instant, precise and all necessary communication on the channel of their choice.

Leadership 2022 – Harman Sandhu’s take on prominent industry themes this year

Read more about Leadership 2022 – Harman Sandhu’s take on prominent industry themes this year

Hear from Harman Sandhu, President, on industry insights, technology trends and actionable insights for utilities.

The Road Ahead- Defining the Next in CX for Energy and Utility Industry

Embracing the Power of AI: Ten Use Cases Redefining the Utility Industry’s Future

The Power of AI / ML and Automation-Driven Platforms in Modernizing Field Workforce Management for Utilities