A Tale of Evolution: The New EV Reality
Read an interesting tale of evolution, that leads us to the new electric vehicle (EV) reality! Our ancestors will be proud we are going the eMobility way!
Scaling Smart Communications and 24x7 Service for a Leading Energy Provider
Serving energy customers in the United States for over a century, the leading energy provider operates by keeping customers at the heart of its business. With the current landscape of increased technology literacy and expectations of expedient service among customers, the utility understood the need to establish modern service delivery and build intelligent, personalized communications. How did the utility implement this?
By partnering with SEW and implementing the #1 digital customer experience (CX) platform and Smart Chatbot capabilities.
Making of a Modern Utility – Mobile and Digital CX Platforms for a Leading Utility
One of the largest fully-regulated utility companies in the United States set its sights on business transformation and customer experience innovation. Adopting SEW’s Digital CX Platform, the energy provider embraced a transformational, data-driven and user-centric approach to achieve long-term success.
Download the case study and explore how the utility provided best-in-class self-service capabilities to its customers and unlocked the following benefits:
Adding a Dash of Intelligence in a Place you Call Home
Harnessing the power of smart consumption and enabling a sustainable future
Emergence of the new payments paradigm – The case for utility CX transformation
Utilities across the geographies have started their journey to improved customer self-service capabilities. Now millions of people enjoy the digital convenience of managing their utility account, tracking usage, paying bills, getting notified and a lot more. This world of utility self-service will continue to adapt as the ecosystem evolves, with changes coming in the form of smart grids, smart homes, emobility, renewables, etc. The relationship with the customers is much more complex and interesting.
Leadership 2022 – Harman Sandhu’s take on prominent industry themes this year
Hear from Harman Sandhu, President, on industry insights, technology trends and actionable insights for utilities.
Leadership 2022 – Deepak Garg showing us the way!
Why not make 2022 the year when we scale Intelligent Connections to build a secure Energy-Water Future? Hear from our CEO and Founder, Deepak Garg on how the energy and utility world is evolving and what we aspire to do.
The New Normal In Utility CX
No matter where you are in your CX journey—on the bleeding edge or just getting started—COVID showed us all some great examples of what a truly digitally enabled customer experience could look like in the future. And for many, the recent world events provided a catalyst to attract a segment of customers into channels that might have otherwise taken years to draw in.
Darren Brady- Chief Customer Officer, SEW on Adapting for Today and Tomorrow
Hear from Darren Brady, Chief Customer Officer, as he shares strategies for navigating change and offers actionable insights for utility success today and in the future.
Deepak Garg on Connecting Billions of People
Hear from Deepak Garg, Founder & Co-CEO, as he shares his vision to engage, educate, and empower billions through digital platforms, placing people at the heart of the energy-water revolution.