As Canada’s energy landscape transforms, Alectra Utilities is leading from the front—redefining how a modern utility connects with customers, enables clean energy, and scales EV adoption. This case study uncovers how Alectra, one of the largest municipally-owned utilities in North America, partnered with SEW to drive its digital transformation and deliver measurable outcomes for over one million customers across Ontario.

Discover how Alectra moved beyond legacy systems to build a future-ready energy experience. This case study offers valuable insights into:

Sharjah Electricity, Water, and Gas Authority (SEWA), serving over 450,000 customers across the UAE, set out to modernize its legacy systems and meet the rising expectations of digital-first customers. Facing challenges like siloed operations, outdated processes, and the need for paperless, efficient service delivery, SEWA partnered with SEW to lead a connected digital transformation.

A municipally owned utility committed to raising service standards recognized the need for a digital transformation to better serve its customers and promote environmental stewardship. Focusing on increasing conservation efforts and improving customer interactions, the utility sought an innovative solution with intuitive self-service features to support its energy efficiency goals.

DTE Energy, a leading energy provider serving over 2.2 million electric customers and 1.3 million natural gas customers, recognized the need to streamline its customer service operations and enhance financial inclusivity.

Being one of the largest utilities in California, United States, the utility recognized the evolving needs of its customers due to accelerated advancements in technology and lifestyle. Additionally, the utility realized the need to cater to vulnerable customer segments and help them by delivering excellent utility services.

The utility implemented the Energy Savings Assistance (ESA) Program, leveraging SEW’s Smart Customer Experience and Energy Efficiency platform to make it possible.