DTE Energy, a leading energy provider serving over 2.2 million electric customers and 1.3 million natural gas customers, recognized the need to streamline its customer service operations and enhance financial inclusivity.
DTE Energy formed a strategic partnership with SEW, adopting the SAP Self-Service Accelerator (SSA) Platform. This case study walks you through DTE's digital transformation journey—how they leveraged a digital AI platform to provide essential energy assistance to households in need. Learn how the platform enabled DTE to deliver timely support to low-income customers, streamline processes across various stakeholders, and efficiently manage uncollectible accounts receivable and collection expenses.
Download the case study and discover how DTE achieved its key objectives, including:
With a strong roadmap ahead, this serves as a perfect example of how collaboration drives transformative success.
Being one of the largest utilities in California, United States, the utility recognized the evolving needs of its customers due to accelerated advancements in technology and changing customer lifestyles. Additionally, the utility realized the need to cater to vulnerable customer segments and help them by delivering excellent utility services.
The utility implemented the Energy Savings Assistance (ESA) Program, leveraging SEW’s Smart Customer Experience and Energy Efficiency platform to make it possible.
Through this initiative, the utility helped vulnerable households lower their energy costs while giving all customers more control over how and when they use energy. By adopting digital technology, the program increased visibility into consumption patterns, enabled smarter decision-making, and encouraged proactive energy management across the community.
Download the case study and explore how the utility delivered an exceptional customer experience while enhancing its workforce experience to implement the ESA Program leveraging SEW AI-Powered Platforms.
Empowering customers in Florida, this municipally owned public utility has been offering water and electric services to over 390,000 citizens. Committed to energy efficiency and conservation, the utility employs over 1,000 full-time employees to provide safe, clean water and reliable electricity. To further its commitment to customer satisfaction and energy efficiency, the utility implemented the Smart Rebates and Program Management powered by SEW’s Digital Customer Experience Platform.
Download the case study to explore how the SEW Smart Rebate and Program Management platform enabled impactful rebate and program management, optimized usage, and drove efficiency for the utility and its customers.
A water utility company in Colorado initiated a water management project to address the critical need to conserve water and water scarcity and address the rising water needs of their customers.
As a result, the utility partnered with SEW to implement SEW’s Customer Experience (CX) Platform, Intelligent Experience (IX) Platform, and Smart Water Conservation Platform and drive water conservation and sustainability.
Download the case study and discover how the utility enabled efficient water conservation, minimized water wastage and leakages, and empowered their customers with smart ways to consume and conserve water, ultimately delivering a superior customer experience.
Clean energy advancements are transforming our energy systems, reducing carbon footprints and driving the evolution of the grid towards decentralization. Fueled by renewable energy and smart technologies, this transformation demands advanced energy management solutions and effective customer partnerships.
We are thrilled to present our latest e-book, which explores how the synergy between People and AI is reshaping modern utilities in the constantly changing energy landscape.
Discover Key Insights Inside:
This Indian utility played a pivotal role in driving eMobility adoption in India. Recognizing the need for increasing sustainability and clean transportation, the utility adopted an intelligent solution to accelerate EV adoption and drive EV experiences.
The utility partnered with SEW and implemented its Advanced eMobility Platform to establish an advanced charging network for its millions of customers and equip them with a self-service platform for easy charging management.
Download the case study and explore how this leading Indian utility partnered with SEW to implement its platform and delivered a 5-star EV experience to its customers.
Empowering customers for over 150 years, this leading municipally owned gas utility in the US has always prioritized stability, continual growth, and customer satisfaction. Managing over 5,500 miles of gas mains and service pipes, they deliver 70 billion cubic feet of safe, reliable natural gas annually to over 500,000 customers. To enhance their services and meet evolving customer needs, the utility decided to leverage digital transformation.
The utility partnered with SEW and implemented the #1 digital customer experience (CX) platform and digital marketplace platform. It embarked on a mission to digitize its operations, improve customer experience including intelligent purchasing, and provide a comprehensive solution for its community.
With SEW’s digital platforms, the utility modernized its customer engagement, simplified payment and service management, and introduced a digital marketplace for energy-efficient products. This transformation not only improved convenience and transparency for customers but also supported the utility’s clean energy and sustainability goals.
Download the case study to explore how the SEW Digital Customer Experience Platform + Digital Marketplace enabled seamless digital transformation, empowered customers with convenient self-service features and supported the utility’s journey towards a clean energy future
A Midwest-based utility provides regulated energy and natural gas services to over 1 million customers. With the sudden rise of COVID-19, customer expectations and the need for operational efficiency evolved. Resulting in the utility’s proactive decision to act promptly to the dire situation.
Partnering with SEW, the utility implemented SEW’s #1 Digital Customer Experience Platform, including the Smart Usage Platform, to address customer needs for digital experience and simultaneously digitize their operations.
By adopting SEW’s AI-powered CX platform:
Download the case study to discover how the utility utilized the AI-powered CX platform to navigate the challenges posed by COVID-19 and adapt to rapidly changing needs.
Learn how utilities can improve their response to extreme weather outages with effective communication, outage reporting, real-time updates, and advanced technologies like AI and ML to ensure customer satisfaction and grid reliability.
This India-based energy utility has been serving its customers across multiple states in India! While its partners had individual and unique distribution requirements, customers' expectations were simultaneously increasing. To address these concerns, the utility recognized the need to implement a single integrated platform to streamline operations, partner needs, and customer needs.
The utility partnered with SEW and leveraged its #1 digital customer experience (CX) platform, including the Smart Disaggregation Platform, to drive customers' energy needs.
Download the case study and discover how the unified AI-powered platform enabled a seamless customer experience and streamlined utility operations.
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