Empowering customers in multiple regions of California for nearly a decade and a half, this leading energy-providing utility is on its tips to always be aligned with the customer’s wants and needs, optimize operations, and balance the grid. To enable this, the utility decided to leverage the emergency load reduction program (ELRP) created by the California Public Utilities Commission (CPUC). So, how did they do it?

By partnering with SEW and implementing the #1 digital customer experience (CX) platform, including the Smart Demand Response Management Platform, the utility not only streamlined enrolment and communication but also empowered over 700,000 households, including vulnerable and low-income segments to actively participate in demand response programs. This initiative strengthened grid reliability while fostering customer trust and promoting sustainable energy practices.

As a result, the utility balanced grid demands, improved reliability, and delivered real savings and incentives to customers, setting a new standard for demand response management and digital customer engagement.

Download the full case study to discover how digital innovation can make energy savings simple, impactful, and customer-centre.

IntelliSmart, Bharat's leading smart metering and digital solutions provider, partnered with the Power Ministry and SEW to launch the Bharat eSmart Mobile Application (BeSMA). This innovative app, available on iOS and Android, empowers consumers with real-time control over their electricity usage. Seamlessly integrating with smart meters, BeSMA provides personalized insights, incentives, and secure payment options, fostering energy efficiency and customer engagement.

Download the success story and explore how IntelliSmart and SEW’s award-winning digital innovation has emerged as a cornerstone in Bharat’s journey towards a sustainable energy future. A sneak-peak into the key features:

• One Integrated Digital Platform to provide overall energy management to customers by integrating and analyzing data from smart meters in real-time
• Personalized Information, Insights & Incentives to customers to make them true partners in the net-zero journey
• Hassle-free, Seamless and Easy-to-use Interface to enhance customer engagement, simplify energy efficiency, allow usage tracking, and offer multiple options to pay energy bills
• Secure Billing and Payment Options based on their preferred payment modes including UPI, net banking, credit and debit cards, etc.