Innovating the Grid: Strategies for People and Sustainability
Explore the evolving energy landscape, empowering customers with sustainable practices. Dive into strategies for a connected, and clean energy future.
Revolutionizing Customer Experience: The AI Advantage
In an era of technological innovation and evolution, AI is a potent disruptor reshaping industries from healthcare to eMobility. With unparalleled capabilities to analyze vast data sets, AI has unleashed a new era of ways of working, decision-making, and insights generation.
Embracing the Power of AI: Ten Use Cases Redefining the Utility Industry’s Future
Discover how utilities can embrace the power of AI technology and elevate customer experience and field service efficiency
Winning Story of Improving Customer Satisfaction and Experience during Service Outages - Case Study of a Public Utility
When outages happen, what are the ways to connect better with customers? This is a question that the utility was grappling with. As the customers demand 24*7 connectivity and improved service experience, building stronger relationships requires deep understanding of customer behavior— especially during power outages.
Read how this public utility used a proactive approach to engaging with customers before, during, and after power outages, all powered by AI/ML technology.
Delivering Connected and Superior Outage Management Platform to 1.2+Million Midwest Energy Customers
Whether it is the winter storms, intense summer heatwaves or tornadoes and floods, utilities need to prepare for the unexpected events that might leave their customers in the dark. From planned outage preparation to unplanned challenges, it is becoming imperative for utilities to keep customers informed and empower them with the right tools & platforms. Discover how a Midwest power & gas utility, harnessed the power of SEW's cutting-edge digital customer experience platform to elevate its outage management and redefine customer engagement.
Finding the Missing Piece of the Puzzle: People Empowerment to Attain Global Sustainability Goals
Unleash the passion for sustainability and carbon neutrality, realizing that success requires people empowerment through digitalization and AI/ML as our secret weapons.
How NiSource is Leveraging Digital Self-Service & Humanized AI Platforms by SEW to Build CX Excellence
Recognizing the evolving needs of their customers, NiSource embarked on a comprehensive business transformation project. Know more how NiSource has successfully modernized their customer experience, setting a new industry standards and earning accolades for their commitment to customer satisfaction.
Innovations in Customer Experience (CX) for Utilities: Keeping Up with the Times
Discover in-depth insights and learn how utilities can stay up to date by innovating their approach to customer experience. Know more about the significance of enhancing customer experience in the utility industry to align with the ever-changing technological advancements and deliver personalized experiences to customers.
From Chats to Social Media: The Utility Industry's Journey Towards Smarter Communication Platforms
Read our latest blog post to gain a comprehensive understanding of the utility industry's journey towards smarter communication platforms and significance of effective communication in building strong customer relationships
The Next in Billing & Payment Experience: Winning Story of a Leading Energy Provider
In response to changing customer expectations, this leading utility based in Madison reevaluated the role of customer payments to enhance the overall customer experience. While some utilities are taking a cautious approach, this provider embraced transformation by revolutionizing its billing and payment operations and prioritizing digital solutions for customers. This proactive approach enables the utility to address customer challenges and capitalize on valuable opportunities.