Revenue collection is an increasing challenge for utilities amid economic pressures and rising customer debt. McKinsey reports that non-collectible revenues now exceed 2% across Europe and North America, leading to financial strain. Outdated credit-risk strategies and fragmented operations further complicate collections.
How can utilities enhance revenue recovery while ensuring a seamless customer experience?
Explore how women leaders are transforming the energy and utilities industry through innovation, AI, and digital transformation. Join Erin Christy and top executives in the She-Suite Synergy movement at WE3
A municipally owned utility committed to raising service standards recognized the need for a digital transformation to better serve its customers and promote environmental stewardship. Focusing on increasing conservation efforts and improving customer interactions, the utility sought an innovative solution with intuitive self-service features to support its energy efficiency goals.
A fascinating tale began in ancient Rome. In the midst of this adventure, a planned power outage created the perfect climax.
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DTE Energy, a leading energy provider serving over 2.2 million electric customers and 1.3 million natural gas customers, recognized the need to streamline its customer service operations and enhance financial inclusivity.
Being one of the largest utilities in California, United States, the utility recognized the evolving needs of its customers due to accelerated advancements in technology and lifestyle. Additionally, the utility realized the need to cater to vulnerable customer segments and help them by delivering excellent utility services.
The utility implemented the Energy Savings Assistance (ESA) Program, leveraging SEW’s Smart Customer Experience and Energy Efficiency platform to make it possible.
Empowering customers in Florida, this municipally owned public utility has been offering water and electric services to over 390,000 citizens. Committed to energy efficiency and conservation, the utility employs over 1,000 full-time employees to provide safe, clean water and reliable electricity. To further its commitment to customer satisfaction and energy efficiency, the utility implemented the Smart Rebates and Program Management powered by SEW’s Digital Customer Experience Platform.
A water utility company in Colorado initiated a water management project to address the critical need to conserve water and water scarcity and address the rising water needs of their customers.
As a result, the utility partnered with SEW to implement SEW’s Customer Experience (CX) Platform, Intelligent Experience (IX) Platform, and Smart Water Conservation Platform and drive water conservation and sustainability.
This Indian utility played a pivotal role in driving eMobility adoption in India. Recognizing the need for increasing sustainability and clean transportation, the utility adopted an intelligent solution to accelerate EV adoption and drive EV experiences.
The utility partnered with SEW and implemented its Advanced eMobility Platform to establish an advanced charging network for its millions of customers and equip them with a self-service platform for easy charging management.
