Delivering End-to-End Mobile Workforce Experience (WX)

Mobile Workforce Engagement
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Smart iQ - AI / ML + Analytics Platform
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Smart Mobile Workforce (SMW®) is the #1 digital workforce experience (WX) platform for energy, water & gas providers, worldwide. SMW® helps in intelligently managing the field operations to make the service experiences effortless for the end customers.

Workforce Management

Mobile Workforce
Management

Increase productivity, efficiency, safety, accuracy, and compliance for the field personnel

Enterprise-wide Collaboration

Enterprise-wide
Collaboration

Real-time visibility into workforce operations to build a connected ecosystem for frictionless service delivery

AI Analytics

Intelligent Decision
Making

Improve productivity and eliminate operational inefficiencies with AI based analytics

Auto Scheduling & Dispatching

Auto Scheduling and Dispatching

Create and manage work orders to ensure timely execution. Take control of scheduling and dispatching the field crew in real-time, with route optimization to reduce idle time and gain operational advantage.

Track-En-Route

Real time location tracking with effective monitoring and planning of the field work to ensure enterprise field mobility and faster response to service requests.

Track-En-Route
AI-Powered Reports & Dashboards

AI-Powered Reports and Dashboards

A comprehensive view of the field operations, enabling intelligent and informed decision making with Advanced Analytics.

Asset and Inventory Management

Efficiently manage assets and inventory throughout the lifecycle, from tracking to predictive maintenance, for optimized resource utilization and improved service levels.

Asset & Inventory Management
E-learning, Training & Development

E-learning, Training and Development

Continuous training and learning opportunities for the field crew, available on-the-go for a skilled and proficient workforce.

Damage Assessment

Enable faster recovery from disasters and efficiently manage utility operations.

Damage Assessment

The SMW® Advantage

Reduce
Paperwork

Digital Workforce Engagement

Increase Workforce
Productivity

Digital Workforce Engagement

Improve Operational
Efficiency

Digital Workforce Engagement
Digital Workforce Engagement

Enhance Customer
Service

Digital Workforce Engagement

Improve Safety &
Compliance

Digital Workforce Engagement

Enhance Performance
and Reliability of Assets

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