End-to-end digital offerings for the seamless transformation of operations to make enterprises future-ready and enhance customer experience
IRVINE, Calif.- SEW, the leading provider of cloud-based platforms for digital customer and workforce experiences, has recently entered into a partnership agreement with Utility Solutions Partners (USP). This strategic collaboration is expected to bolster SEW's capacity to offer end-to-end digital customer and workforce experience platforms, thereby accelerating digital transformation for utility companies.
SEW's Digital CX and WX Platform, when coupled with USP's expertise, is poised to enable utility companies to optimize the benefits of digital transformation, streamline business processes, and achieve cost-effectiveness. Given the alignment of the two entities' core operations and products, the partnership is expected to generate valuable synergies.
Utility Solutions Partners is a full-service technology firm for utility companies supporting Oracle’s Back-end platform (CC&B, C2M, and CCS). USP’s clients leverage their expertise to eliminate knowledge gaps in their internal teams, increase efficiency and make the best use of the latest technology.
As a system integrator that solely focuses on providing implementation, integration, and support services for Oracle, USP has worked across the US providing Cities, Municipals, Co-Ops, and IOUs technology support, including Upgrades, Managed Support, Cloud Services and Implementations.
“We are excited to partner with USP as our strategic partner,” said Deepak Garg, CEO and Founder, SEW “The Utilities industry worldwide is going through a major transformation in customer experience and operations. This partnership will help us gain access to USP’s proven expertise and implementation experience with leading global Utilities. It will support and accelerate delivery of SEW platforms to our customers.”
“At USP, we are laser focused on providing high quality and high value expertise in everything we do for our clients. That is why I place so much importance on our new strategic relationship with SEW.” said Steven Casazza, President, USP. “SEW is the clear leader in the market and we are looking forward to leveraging their superior technologies to help transform customer and workforce experience for our new and existing clients.”
The partnership between USP and SEW will help in a rapid and consistent deployment of platforms, reduce customer query resolution time, enable high-quality automation resulting in the reduction of manual errors to give customers a strategic edge in the industry.
SEW, with its innovative and industry-leading cloud platforms, delivers the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT Analytics, to the global energy, water, and gas providers. At SEW, the vision is to Engage, Empower, and Educate billions of people to save energy and water. We partner with businesses to deliver platforms that are easy-to-use, integrate seamlessly, and help build a strong technology foundation that allows them to become future-ready.
Learn more about SEW here: www.SEW.Ai