Smart Energy Water (SEW) Enhances its Platform Capabilities to Build Superior Customer and Workforce Experiences for Global Energy and Water Utilities
Irvine, California – Smart Energy Water (SEW), a global energy and water cloud platform provider serving over 360+ utilities worldwide, announced earning a Silver program Esri Partner Network relationship with Esri, the global leader in location intelligence. This relationship will enable SEW to deliver real-time location mapping to joint utility customers for unified customer experiences and mobile field service operations.
SEW's digital customer experience platforms offer account management, service, outage management, AI/ML analytics, multichannel communication, and more. While the workforce experience platform helps utilities to intelligently manage field operations for making service experiences effortless for end customers. SEW will use Esri's ArcGIS technology to integrate its platforms with mapping technology, simplify workflows and improve process efficiency. The integrations will help connect customers and utility workers to information on any device and incorporate technological advancements in geographic information systems (GIS).
SEW will improve customer engagements and operational efficiency across the utility value chain by leveraging the ArcGIS software expertise provided by participating in the Esri Partner Network. The new capabilities will integrate geographic information systems (GIS) data, providing real time view of outage map, storm center, payment locations, EV charging stations etc., to the utility customers.
SEW will now also offer an expansive set of contextual capabilities to perform integrated map-based workflows such as work order creation, identifying trouble locations, view outages on the map, and associating them to work orders. The new tools will allow its customers' instant access to the latest data, resulting in intuitive map views and a productive way of accessing information. The capabilities will facilitate utilities to manage and control assets, gain unprecedented visibility over business-critical information, and help build connected customer-workforce experiences.
“We are very excited about our Esri Partner Network relationship, especially as Energy and Utilities embark on their digital transformation journey and accelerate their digital transitions. There is a need for accurate real-time information to solve operational issues and build efficiency into the system. Our goal is to bring value to customers through GIS integrations, operational improvements, and an enhanced CX powered by AI / ML.” said Deepak Garg, Founder & CEO, Smart Energy Water.
We are pleased to have Smart Energy Water join the ranks of the partnership community as a Silver Esri Partner Network partner,” said Matt Piper, Global Director Industry Solutions: Utilities, Water, AEC & Infrastructure at Esri. “SEW has been a leader in mobile technology and customer experience for many years and they have an extremely experienced team serving the infrastructure space. We are excited to see a tighter alignment to better serve our mutual customers.”
Smart Energy Water, with its innovative and industry-leading cloud platforms, delivers the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT Analytics to the global energy, water, and gas providers. At SEW, the vision is to Engage, Empower, and Educate billions of people to save energy and water. We partner with businesses to deliver platforms that are easy-to-use, integrate seamlessly, and help build a strong technology foundation that allows them to become future ready.
Know More at www.SEW.ai
Esri, the global market leader in geographic information system (GIS) software, location intelligence, and mapping, helps customers unlock the full potential of data to improve operational and business results. Founded in 1969 in Redlands, California, USA, Esri software is deployed in more than 350,000 organizations globally and in over 200,000 institutions in the Americas, Asia and the Pacific, Europe, Africa, and the Middle East, including Fortune 500 companies, government agencies, nonprofits, and universities. Esri has regional offices, international distributors, and partners providing local support in over 100 countries on six continents. With its pioneering commitment to geospatial information technology, Esri engineers the most innovative solutions for digital transformation, the Internet of Things (IoT), and advanced analytics. Visit us at esri.com.