Case Study

Omaha Public Power District (OPPD), one of the largest publicly owned electric utilities in the United States, set out to do something few utilities have achieved-simultaneously connect customer and workforce experiences across a 5,000-square-mile service territory serving more than 893,000 residents. By adopting SEW.AI's connected SmartCX and SmartWX platforms, OPPD moved from fragmented legacy systems to a real-time, intelligent digital ecosystem where every customer interaction informs field execution and every field action updates the customer instantly.

Download the case study to learn:

• How OPPD connected customer experience and field workforce operations into a single, intelligent platform ecosystem
• How a 67% platform {SP1.1} adoption rate and a 5.0-rated mobile app were achieved within weeks of launch
• The role of an intelligent business experience platform for delivering a unified Customer 360 view across service, payments, outage, and field data
• How OPPD digitized end-to-end field operations, from automated work order, automatic scheduling and dispatching to paperless Smart Forms, across a 5,000-square-mile territory
• Key lessons from OPPD's journey to connect customer experience and field operations through a unified digital ecosystem