Smart Energy Water (SEW), a leading provider of digital customer and workforce experience solutions for energy and water utility companies worldwide, has been positioned as a Major Player in the IDC MarketScape: Worldwide Utilities Field Service Management Solutions 2022 Vendor Assessment (doc #US47455521, January 2022).
Headquartered in Irvine, California, United States, SEW delivers its digital workforce experience (WX) platform- Smart Mobile Workforce (SMW) to energy, water and gas providers across the globe that helps in intelligently managing the field operations to make the utility service experiences effortless for the end customers. This recognition underlines its unique strength to provide end-to-end field service management and continued product innovation - from work order management, predictive asset and inventory management, smart scheduling and dispatching, smart meter management to workforce training and development, and more.
The IDC MarketScape evaluates mobile field service management vendors by performing a qualitative and quantitative assessment of their capabilities and strategy. It aims to aid utilities in deciding on their current or future field service management implementations and assist vendors in deepening their understanding of the competitive landscape.
“We are honored by the recognition in the latest IDC MarketScape report. Our position provides testimony to the work we are doing with utilities across the globe in building connected ecosystems for frictionless service delivery through a single integrated mobile platform”, said Deepak Garg, CEO & Founder, SEW. He mentions, “Modernizing and extending our digital offering, which is already one of the industry’s most versatile and comprehensive, is one of the cornerstones for SEW. We will continue to help utilities digitize, mobilize and empower their workforce to improve customer service levels with increased innovation, agility and efficiency.”
"Field service operations and mobile workforce management are areas of intense digital innovation as utilities evolve beyond commodity, reorganize processes around the customer, and position for operational excellence," said Jean Francois Segalotto, associate research director, IDC Energy Insights. "Vendors in this space are leveraging technology innovation to support automated decision making, technical knowledge management, and enhanced service experience designed to foster the industry's evolution."
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
Smart Energy Water, with its innovative and industry-leading cloud platforms, delivers the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT Analytics to the global energy, water, and gas providers. At SEW, the vision is to Engage, Empower, and Educate billions of people to save energy and water. We partner with businesses to deliver platforms that are easy-to-use, integrate seamlessly, and help build a strong technology foundation that allows them to become future-ready.
For more details visit: www.SEW.ai