Utilities today are under growing pressure to deliver reliable service, improve customer experience, and modernize operations, all while working within complex regulatory and operational environments.
Discover how the City of Toledo, Department of Public Utilities (DPU) transformed citizen engagement and operational efficiency through a unified digital customer experience platform, powered by SEW’s SmartCX.
Faced with legacy systems, rising service expectations, and underserved digital access, Toledo embarked on a mission to make water services more inclusive, responsive, and real-time. This case study reveals how they:
One of Australia’s largest utilities has embraced digital transformation to improve customer experience. The water provider adopted SEW’s Digital Customer Experience (CX) Platform to revolutionise its billing and payment operations and embrace a data-driven and user-centric approach to achieve long-term success.
This milestone is a key part of the provider's journey to uplift customer experience and transform the way they engage with customers, stakeholders, and the community.
As Canada’s energy landscape transforms, Alectra Utilities is leading from the front—redefining how a modern utility connects with customers, enables clean energy, and scales EV adoption. This case study uncovers how Alectra, one of the largest municipally-owned utilities in North America, partnered with SEW to drive its digital transformation and deliver measurable outcomes for over one million customers across Ontario.
Discover how Alectra moved beyond legacy systems to build a future-ready energy experience. This case study offers valuable insights into:
Sharjah Electricity, Water, and Gas Authority (SEWA), serving over 450,000 customers across the UAE, set out to modernize its legacy systems and meet the rising expectations of digital-first customers. Facing challenges like siloed operations, outdated processes, and the need for paperless, efficient service delivery, SEWA partnered with SEW to lead a connected digital transformation.
A municipally owned utility committed to raising service standards recognized the need for a digital transformation to better serve its customers and promote environmental stewardship. Focusing on increasing conservation efforts and improving customer interactions, the utility sought an innovative solution with intuitive self-service features to support its energy efficiency goals.
This California-based water utility provides over 170,000 customers with water services, including drinking water, recycled water, wastewater, and conservation programs.
Facing the rising challenges of drought due to climate change and population growth, the utility sought an innovative solution to optimize water usage and enhance customer engagement.
DTE Energy, a leading energy provider serving over 2.2 million electric customers and 1.3 million natural gas customers, recognized the need to streamline its customer service operations and enhance financial inclusivity.
Imagine a non-profit, community-owned utility that has been serving its customers for over 100 years, but is now facing challenges with managing countless work orders. This inefficiency leads to delays, frustration among field workers, and increased operational costs.
Discover how this long-standing utility turned things around by integrating SEW’s SmartWX Platform. This AI-driven, vertically integrated platform transformed their field operations by ensuring that field workers had timely access to accurate orders and information.
Discover how one of the largest publicly owned electric utilities in the U.S. tackled its outdated workforce management system with SEW’s SmartWX Platform. Facing challenges in real-time field operations and work order management, the utility needed a solution to streamline dispatching and adapt quickly to changes. SEW’s SmartWX Platform provided a digital transformation by integrating back-office systems with real-time field operations, empowering field workers with mobile access, and enhancing supervisor oversight.
