One of Australia’s largest utilities has embraced digital transformation to improve customer experience. The water provider adopted SEW’s Digital Customer Experience (CX) Platform to revolutionise its billing and payment operations and embrace a data-driven and user-centric approach to achieve long-term success.
This milestone is a key part of the provider's journey to uplift customer experience and transform the way they engage with customers, stakeholders, and the community.
Download the case study to discover how this utility is delivering best-in-class self-service capabilities to its customers, unlocking the following benefits:
- An all-in-one platform to cater to rising customer expectations and demands.
- Reimagine customer engagement through mobile apps, website portals, virtual assistants and chatbots.
- Elevate customer satisfaction across diverse customer segments with tailored experiences powered by AI/ML analytics.
- Enhance operational efficiency with seamless integration into SAP CRM and billing platforms.