Discover how the City of Toledo, Department of Public Utilities (DPU) transformed citizen engagement and operational efficiency through a unified digital customer experience platform, powered by SEW’s SmartCX.
Faced with legacy systems, rising service expectations, and underserved digital access, Toledo embarked on a mission to make water services more inclusive, responsive, and real-time. This case study reveals how they:
- Enabled anytime, anywhere access to water services via web and mobile
- Delivered multilingual, citizen-first interfaces to foster digital equity
- Empowered residents with real-time usage data, smart alerts, and flexible payments
- Reduced operational strain on city staff through digital self-service
- Strengthened community trust and engagement with proactive communication
This is more than a digital transformation story—it’s a blueprint for how public utilities can lead with purpose and innovation.
